Jobs
>
San Francisco

    Head of Customer Experience - San Francisco, CA, United States - Fleek

    Fleek
    Fleek San Francisco, CA, United States

    Found in: Lensa US 4 C2 - 17 hours ago

    Default job background
    Description

    [Full Time] Head of Customer Experience at Fleek (United States) | BEAMSTART Jobs

    Head of Customer Experience

    Fleek United States

    Date Posted

    05 Apr, 2023

    Work Location

    San Francisco, United States

    Salary Offered

    $ — $ yearly

    Job Type

    Full Time

    Experience Required

    6+ years

    Remote Work

    Yes

    Stock Options

    Yes

    Vacancies

    1 available

    About Fleek Fleek is a B2B Marketplace for wholesale second-hand fashion. We enable professional resellers and retail stores to buy from vintage clothing suppliers around the world. We are backed by top Silicon Valley VCs like Andreessen Horowitz (a16z), Y Combinator, and more.

    About the Team Fleek is a set of funky individuals who find unity in diversity with the single mission of helping sustainability and promoting circular fashion while building a beautiful product experience.

    Our 18 people team consists of ex-YC founders leading our engineering effort, and ex-Uber folks leading our operations and supply strategy. Our Growth team is led by folks who went to Cambridge, Oxford, and UC Berkeley.

    About the Role You will be responsible for owning and improving the customer experience from once an order has been placed till after it has been delivered and all queries and complaints. They will work closely with various teams across Fleek, including product, ops, growth and supply to identify pain points and opportunities for improvement.

    This role will play a key role in shaping and managing the overall customer experience, using customer feedback and data to inform decisions and strategies and build strong relationships with customers to drive loyalty and retention on the platform.

    Responsibilities will include:

    • Champion the customer voice in company processes
    • Develop category wide product quality guidelines for Fleek and improve quality control across the value chain
    • Design effective customer communications to align expectations and reduce inbound queries
    • Improve customer experience post order creation to minimize friction
    • Understand the reasons behind common customer queries and complaints and design process improvements that reduce customer complaints
    • Optimize the complaint resolution process to minimize resolution time
    • Own the end-to-end returns and refunds experience for customers, from managing inquiries to ensuring process with minimum friction
    • Continuously monitor customer feedback to drive process improvements

    Requirements

    • 3+ years experience in customer care and at least 2+ years experience in a startup environment
    • Strong product thinker - can improve process through product
    • Customer centric thinking
    • Excellent communication and collaboration skills
    • Strong problem-solving and critical-thinking skills

    Benefits At Fleek we believe in happy employees :-)

    • Comprehensive healthcare coverage
    • Exclusive employee clothing drops courtesy Fleek
    • Flexible work hours & time off. We don't care where you are as long as the work gets done
    • Shared ownership: Being On Fleek means you'll own a part of itPrior experience of setting up a CRM is preferred, working with CRMs is a must

    About Fleek A B2B marketplace for wholesale second hand fashion

    Company Size: 1 - 5 People Year Founded: 2021 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds

    Share This Job More Full Time Jobs Senior JavaScript Engineer

    San Francisco

    Full Time

    $ $120000 yearly

    Security Program Manager

    New York

    Full Time

    $ $150000 yearly

    Support Associate (EST)

    San Francisco

    Full Time

    $ $80000 yearly

    Marketing Manager (Indonesia)

    Jakarta, Indonesia

    Full Time

    Marketing Manager (Hong Kong/Taiwan)

    Jakarta, Indonesia

    Full Time

    More Companies Hiring Karate Labs

    United States

    NimbleRx

    United States

    Respaid

    United States

    Automat (formerly lasso)

    United States

    Spruce Systems

    United States

    BEAMSTART brings you the latest news, databases, and jobs from all around the world on startups, technology, and business. Stay updated with industry news, plug-in to exciting community events, and discover incredible career opportunities with the world's most innovative companies.

    Discover Jobs

    • Full Time
    • Part Time
    • Contract
    • Internship
    • Volunteer
    • Companies
    • Candidates
    • Post a Job
    • For Recruiters

    Our Company

    • News
    • Jobs
    • Database
    • About Us
    • Download App
    • More
    Copyright 2023 BEAMSTART . All Rights Reserved. #J-18808-Ljbffr
  • cronoscx

    junior softwareentwickler customer experience

    Found in: Lensa US 4 C2 - 4 days ago

    cronoscx San Francisco, United States

    **Support** · Lorem ipsum dolor sit amet: · 24h / 365days · We offer support for our customers · **Mon - Fri 8:00am - 5:00pm (GMT +1)** · JUNIOR SOFTWAREENTWICKLER CUSTOMER EXPERIENCE · (D/M/W) Wir, die cronos customer experience AG sind in genau dieser Mission unterwegs: D ...

  • NexHealth

    Customer Experience

    Found in: Lensa US 4 C2 - 2 days ago

    NexHealth San Francisco, United States

    **Customer Experience Manager (SMB)**at NexHealth San Francisco, California, United States We connect patients, doctors, and developers to accelerate healthcare innovation. Our customers range from independent doctors offices like Grand Street Dental to public tech companies like ...

  • Drivekyte

    Customer Experience

    Found in: Lensa US 4 C2 - 4 days ago

    Drivekyte San Francisco, United States

    **Customer Experience - Remote EST** · San Francisco / Communication Operations Comm Ops / Full-time We are excited to grow our team and bring on a highly motivated Communication Operations Associate Were a small, high-performing team developing Kytes customer and driver-partner ...

  • NexHealth

    Customer Experience

    Found in: Lensa US 4 C2 - 4 days ago

    NexHealth San Francisco, United States

    **Customer Experience Manager (SMB)** · at NexHealth San Francisco, California, United States We connect patients, doctors, and developers to accelerate healthcare innovation. Our customers range from independent doctors offices like Grand Street Dental to public tech companies ...

  • Benepass

    Customer Experience Associate

    Found in: Lensa US 4 C2 - 4 days ago

    Benepass San Francisco, United States

    **Customer Experience Associate** · at Benepass Remote **Benepass** · **Who We Are** · Benepass is remote-first team making benefits magical. At Benepass, we believe that the future of employer benefits is flexibility. · Benepass supports thousands of global employees in 30 c ...

  • Tellius

    Customer Experience Engineer

    Found in: Lensa US 4 C2 - 1 week ago

    Tellius San Francisco, United States Full time

    · Tellius enables organizations to get faster insights from their data using AI-powered automation. Any user can ask any question across billions of records via a Google-like interface, understand "why" metrics change via automated insights that surface hidden key drivers and tr ...

  • Osmind Inc.

    Customer Experience Associate

    Found in: Lensa US 4 C2 - 4 days ago

    Osmind Inc. San Francisco, United States

    ???? **Privacy Notice** · **Customer Experience Associate** · San Francisco, CA / Go-to-Market (GTM) / Full-time There are 22M+ Americans who suffer from treatment-resistant mental health conditions, meaning theyve failed two or more conventional treatments. Our mission is to f ...

  • Belong Home, Inc.

    Customer Experience Representative

    Found in: Lensa US 4 C2 - 3 days ago

    Belong Home, Inc. West Valley City, United States

    **Customer Experience Representative (Weekends, Swing)** · Salt Lake City, UT / Experience / Full-time **Our mission is to create authentic belonging experiences for those who own much-loved homes, and those longing for that feeling.** · Belong is changing what it means to rent ...

  • Longevitylist

    Customer Experience Associate

    Found in: Lensa US 4 C2 - 3 days ago

    Longevitylist San Francisco, United States

    ** Customer Experience Associate** · Posted: September 26, 2021 · Elysium is seeking an exceptional individual to join the team as a Customer Experience Associate. At Elysium, our mission and goal is to solve the most challenging aspects of health. Join our team of exceptional ...

  • Genuine-People

    Customer Experience Associate

    Found in: Lensa US 4 C2 - 1 hour ago

    Genuine-People San Francisco, United States

    Here at Genuine-, customer experience is very important and we strive to provide quality service to all of our customers. Every decision is made with the intention of exceeding customer expectations. · The role consists of handling all aspects of the customer experience departme ...

  • Discord

    Customer Experience Associate

    Found in: Lensa US 4 C2 - 3 days ago

    Discord San Francisco, United States

    **Customer Experience Associate - AM** · **San Francisco, CA or Remote** · We're a group of Customer Experience superheroes here at Discord, and are looking for someone who is equally passionate about supporting others with that extra bit of care and problem-solving magic This ...

  • Cottonwood Residential

    Customer Experience Specialist

    Found in: Lensa US 4 C2 - 3 days ago

    Cottonwood Residential West Valley City, United States

    Hiring Immediately Customer Experience/Leasing Specialist needed for our Salt Lake City developments in Sugarhouse and Millcreek · Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prosp ...

  • Osmind

    Customer Experience Associate

    Found in: Lensa US 4 C2 - 3 days ago

    Osmind San Francisco, United States

    [Full Time] Customer Experience Associate at Osmind (United States) | BEAMSTART Jobs · Customer Experience Associate · Osmind United States · Date Posted · 01 Nov, 2022 · Work Location · San Francisco, United States · Salary Offered · Not Specified · Job Type · Full Time · Expe ...

  • Belong Home, Inc.

    Customer Experience Representative

    Found in: Lensa US 4 C2 - 2 days ago

    Belong Home, Inc. West Valley City, United States Part time

    **Customer Experience Representative (Part-Time)** · Salt Lake City, UT / Experience / Full-time **Our mission is to create authentic belonging experiences for those who own much-loved homes, and those longing for that feeling.** · Belong is changing what it means to rent a hom ...

  • Nourish Inc

    Customer Experience Associate

    Found in: Lensa US 4 C2 - 3 days ago

    Nourish Inc San Francisco, United States

    [Full Time] Customer Experience Associate at Nourish (United States) | BEAMSTART Jobs · Customer Experience Associate · Nourish United States · Date Posted · 17 Dec, 2022 · Work Location · San Francisco, United States · Salary Offered · $50000 — $75000 yearly · Job Type · Full ...

  • MainStreet Work, Inc.

    VP of Customer Experience

    Found in: Lensa US 4 C2 - 2 days ago

    MainStreet Work, Inc. San Francisco, United States

    At MainStreet, we're problem solvers. · Our products aim to do one thing: save startup founders and small business owners time, money, and peace of mind. We started by demystifying complicated tax credits, saving over $100M – and countless hours of tax code research · #J-18808- ...

  • Withpersona

    Customer experience associate

    Found in: Lensa US 4 C2 - 3 days ago

    Withpersona San Francisco, United States

    **Customer experience associate** · San Francisco / Customer Success Customer experience / Full time At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their customers' identities. Our ...

  • Tellius

    Customer Experience Engineer

    Found in: Lensa US 4 C2 - 2 days ago

    Tellius San Francisco, United States

    Tellius enables organizations to get faster insights from their data using AI-powered automation. Any user can ask any question across billions of records via a Google-like interface, understand 'why' metrics change via automated insights that surface hidden key drivers and trend ...

  • Cottonwoodres

    Customer Experience Specialist

    Found in: Lensa US 4 C2 - 3 days ago

    Cottonwoodres West Valley City, United States

    Hiring Immediately Customer Experience/Leasing Specialist needed for our Salt Lake City developments in Sugarhouse and MillcreekDo you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospecti ...

  • Actweb

    Assistant Director of Customer Experience

    Found in: Lensa US 4 C2 - 4 days ago

    Actweb San Francisco, United States

    **Assistant Director of Customer Experience** · ** San Francisco Full Time** · **Job Details** · **Assistant Director of Customer Experience** · CLS TS Transportation Services · Full Time · 64483BR · Job Summary · The Department of Transportation Services at the Universit ...