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    Manager, Operations Technical Support - New York, United States - Russell Tobin

    Russell Tobin
    Russell Tobin New York, United States

    2 weeks ago

    Russell Tobin background
    Description


    What are we looking for in our Manager, Operations Technical Support?

    Job Title: Manager - Operations Support
    Duration: Fulltime/ Permanent
    Location: New York, NYSalary: $115,000-$120,000 + benefits

    The schedule for this role is night shift, Thursday - Saturday 7:00pm-7:00am. The employee in this role is expected to work fully onsite.

    Occasional travel may be required.

    Position summary: Candidate will focus on the management responsibilities for the Operations Technical Support Team. Primary responsibilities will be managing resources related to daily support, tasks related to projects, and assignments related to Operations improvements.

    • Candidate will ensure technical systems are delivering services to our customers as expected by ensuring the Technical Support team is effectively and efficiently monitoring, identifying, tracking and resolving issues, including handling escalations to third level support groups.

    Qualifications required:

    • Bachelors degree in computer science or related field, or 5-10 years practical work experience
    • Proven leadership and personnel management in a data center environment
    • 5+ years of experience running Windows, Linux, Unix, and IBM Pure Technology in a production environment.
    • Experience in administrating and troubleshooting applications in a large production environment (24X7)
    • Knowledge of AWS, Devops and Agile processing.
    • Deep knowledge of Networking systems and managing major Telco providers
    • Working knowledge of standard computer software, including MS Excel, Office, and Word
    • Knowledge of Bash, power shell or Python scripting.
    • Experience working in a Mainframe and Windows Distributed systems environment.
    • Formal training in network, computer, or server technology.
    • Ability to work in a fast-paced environment with competing time sensitive priorities.
    • Strong attention to detail to ensure firm policies and procedures are adhered.
    • Excellent verbal and written communication skills; must establish good rapport with internal and external customers.
    • Excellent organizational and problem-solving skills.

    Qualifications desired:

    • Knowledge and experience with working of MQ, WebSphere
    • Relevant experience in Banking or Financial institutions
    • Obtain and/or maintain industry accreditation

    Essential Functions and Responsibilities:

    • Create and maintain formal operations and procedural documentation, reports for management, and departmental schedules and checklists
    • Provide coverage for either day or night shift and be available to work weekends as needed
    • Supervise 5-10 direct reports
    • Train staff with a focus on skill development and contingency readiness

    Success factors/job competencies:

    • All service level agreements are achieved
    • All issues expeditiously resolved and thoroughly documented
    • All documentation completed and maintained accordingly
    • 100% compliance with internal regulatory requirements
    • Clear and timely communication with internal and external customers and co-workers
    #CB
    #LI-GB1

    Rate/Salary: $115,000-$120,000

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