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Service Manager - Charlotte, United States - HomeTeam Pest Defense
Description
** Service Manager**
**Job Category****:** Operations Leadership **Requisition Number****:** SERVI022506 Showing 1 location **Job Details**
**Description**
**At HomeTeam, we put people first.** **We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer.**
**As a HomeTeam Service Manager, you can expect to:**
Ensures daily assigned revenue is completed while maintaining a high level of service quality
Standardizes pest control technician service routes to improve route density
Schedules and reviews daily routes with technicians
Handles customer complaints; investigates and resolves customer service concerns
Assists technicians with field service requests and delinquent accounts
Orders and maintains equipment, supplies and materials required for service work
Creates a positive work environment. Attracts and selects high caliber employees, while maintaining qualified staff
Actively manages performance and motivates service staff
Follows and enforces work procedures, prepares work schedules and expedites workflow to subordinates
Gains and maintains appropriate certification/licensing as required by the state and/or by branch management
Coordinates training and licensing of new service personnel. Ensures that all technicians maintain ongoing certification and licensing. Coordinates and/or provides continuing training as needed
Maintains truck inventory records and performs periodic inspections
Delegates duties and examines work for accuracy and neatness
Maintains records of all technician commercial vehicle licenses and pest control licenses
Assists General/Branch Manager in other duties assigned
Work weekends as necessary to assist the technicians
**Theres plenty of perks too HomeTeamers enjoy:**
**Competitive pay, plus bonus**
Comprehensive benefits package including medical, dental, vision & life Insurance
401(k) plan with company match
Employee stock purchase plan
Paid Time off and holidays
Employee discounts
Tuition reimbursement
Dependent scholarship awards
HomeTeamer discounts
An opportunity to advance in the company
Recognition for a job well done
A friendly work environment
Employee referral bonuses
HomeTeam Pest Defense is a leading pest management company providing services to homeowners and homebuilders for 25 years
The company has exclusive technology with its unique Taexx built-in pest control system during a homes construction.
As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
The Pest Management Industry is growing and is a recession resistant line of business
HomeTeam is financially stable and growing as a subsidiary of **,** (NYSE: ROL), headquartered in Atlanta, GA
*****Are you ready to join the*** ***(Home)*****
**Requirements:**
Safely use a ladder within the manufacturer's weight capacity
Lift and carry up to 50 lbs.
**Skills**
**Required**
**Problem solving** *Intermediate* **Communication** *Intermediate* **Customer Service** *Some Knowledge* **Goal Completion****:** Inspired to perform well by the completion of tasks **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Education**
**Required**
High School/GED or better.
**Experience**
**Preferred**
**Less than 1 year:** Ability to manage route-based assignments
**Less than 1 year:** Ability to work in the field independently
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)