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    Senior Client Service Manager - New York, United States - Siemens Industry Software GmbH

    Siemens Industry Software GmbH
    Siemens Industry Software GmbH New York, United States

    2 weeks ago

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    Description

    Senior Client Service Manager - MegaLab - Clifton, NJ
    Hoffman Estates, United States of America; Clifton, United States of America

    Customer Services

    289083
    Siemens Healthineers

    Job Description

    Nows our time to inspire the future of healthcare together.
    Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 60,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients.

    An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

    This is what truly matters to us.
    Join our team now at Siemens Healthineers as a Senior Client Service Manager MegaLab

    Location:
    Clifton, NJ

    Shift:
    Fri to Mon, 7a to 4p

    This is a role well suited to an ambitious professional, looking for the next step in their career.

    As a     Senior Client Service Manager MegaLab
    , you will be responsible for:

    • Responsibility for successful onsite service operations, driving continuous improvements and overall responsibility for site service performance.
    • Acting as the customer liaison on most matters including troubleshooting, escalations, reporting, and general communications.
    Interprets customer demands/feedback and owns the solution.

    • Demonstrating strong customer focus by listening to, recognizing and responding to customer input in an effective, timely and courteous manner.
    • Direct management of a team of automation field service technicians who support the automation system.
    This includes performance management, staffing, and other administrative duties such as timekeeping.

    • Ownership of key continuous improvement and/or standardization projects across the organization.

    This position may suit you best if you are familiar with
    what is below, and would like to do develop your career with Healthineers
    Deep professional know-how and experience in one Sub Job Family.
    Solid professional judgment and problem-solving competence.
    Improves existing processes and approaches.
    Proactively shares knowledge within own team (incl. virtual & matrix team).
    Needs advanced management understanding in order to lead and align employees in different workflows and/or projects organization environment. Planning and managing results and performance is essential.

    Required skills to have for the success of this role

    • Minimum of Associates Degree in Electrical, Mechanical or similar engineering program preferred, or equivalent military training is preferred
    • 8+ years of experience servicing laboratory diagnostic systems and/ or robotic systems and relative instruments strongly preferred.
    • Ability to interface with customers, peers, internal support center employees in a positive and professional manner.
    • Willingness and ability to work different shifts, on-call, nights and weekends in case of need.

    Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity.

    Going forward, please be aware that Siemens Healthineers requires full vaccination for all new hires by their start date.
    (Note:
    Accommodations may be requested for certain medical or religious reasons)
    At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry.

    What unites and motivates our global team is the inspiration of our common purpose:

    To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services.

    We recognize that taking ownership of our work allows both us and the company to grow.

    We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.


    If you want to join us in transforming the way healthcare is delivered, visit our career site at
    .
    As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.


    Organization: Siemens Healthineers


    Company: Siemens Healthcare Diagnostics Inc.


    Experience Level: Experienced Professional


    Job Type: Full-time


    Equal Employment Opportunity Statement
    Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.

    All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.


    EEO is the Law
    Applicants and employees are protected under Federal law from discrimination. To learn more, .

    Pay Transparency Non-Discrimination Provision
    Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .

    California Privacy Notice
    California residents have the right to receive additional notices about their personal information. To learn more, click .

    We value your privacy

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