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    it support - Newark, United States - Randstad

    Randstad
    Randstad Newark, United States

    3 weeks ago

    Default job background
    Description
    it support.

    newark , new jersey

    posted december 31, 2023

    job details

    summary

    $22 - $25 per hour

    temp to perm

    bachelor degree

    category computer and mathematical occupations

    reference1037002

    job details


    job summary:
    What you will do


    Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

    To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.


    Perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs.


    When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.


    Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.


    Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.


    Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.


    Carry out site surveys for new customer premises for preparation for new product and services installation under the guidance of senior team members.

    Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.


    Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Field Operations guidelines and instructions where provided.

    Reporting and escalating all observed problems to proper client operational escalation points.

    Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.


    Ensure that all the required Field Service data is provided and recorded in the correct fields in the client Service Hub record for all assigned Incidents & Change Orders.

    Report on the monthly performance of the workshop and provide feedback to the Global Operations regional management teams.


    Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.

    Who you are

    Experience in onsite support activities and repairs of PCs Printers and LAN WAN equipment

    Must have dealt directly with external customers delivering to SLAs

    Experience of working at Customer locations

    Experience of working in the Airport / Airline industry preferred but not required

    Knowledge and understanding of LAN protocols

    Ability to support and troubleshoot Ethernet networks

    Installation and configuration of end user applications and software

    Knowledge of ITIL and Service Management practices and procedures


    location:
    Newark, New Jersey


    job type:
    Contract


    salary:
    $ per hour

    work hours: 8am to 5pm


    education:
    Bachelors


    responsibilities:


    As a Technician Field Ops you will assure clients's competitive strength and business growth through the provision of the highest quality technical field services to client customers in airports or at their premises.

    You will be accountable for performing all field services activities according to client standards and procedures maximizing customer satisfaction by the delivery of first-class on-site field maintenance and support activities.

    subject to following policy and procedure and will be responsible at country level only.


    qualifications:

    Experience level:
    Experienced

    Minimum 2 years of experience


    Education:
    Bachelors


    skills:
    Desktop Support (2 years of experience is required)

    ElectronicsEqual Opportunity Employer:

    Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

    If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

    In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

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