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    GMC Temporary Homeowner Support Representative - Waller, United States - DAIKIN COMFORT TECHNOLOGIES MFG LP

    DAIKIN COMFORT TECHNOLOGIES MFG LP
    DAIKIN COMFORT TECHNOLOGIES MFG LP Waller, United States

    1 week ago

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    Description

    Job Description

    Job Description

    May include:
    Provide excellent customer service via phones, email, and online chat. (Homeowners,
    distributors, dealers).
    Respond promptly to correspondence via phone, mail, and email.
    Assist with complaints via social media, executives, and BBB.
    Assist coordinating with distributor technical representatives performing site visits.
    Coordinate and distribute mail.
    Perform data entry, review, process, file and maintain documents
    Perform special projects as assigned.
    Consult with internal technical support when necessary.
    Identify and suggest process improvement opportunities.
    Make Insurance, Attorney General, BBB, and Legal cases a priority by communicating with
    appropriate departments and management.
    Escalate matters of concern/urgency to immediate team lead or manager
    Support cross functional teams as needed, such as the Warranty department
    Assist in the training of new employees.
    Perform additional projects/duties to support ongoing business needs.


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