- Provide excellent customer service via phones and email. (homeowners, distributors, dealers)
- Respond promptly to correspondence via phone, fax, mail, and email
- Perform data entry, review, process, file and maintain documents
- Located HVAC dealers/contractors and dispatching work orders
- Consult with internal technical experts, when necessary, and assure executive authorization is provided for material expenditures
- Identify and suggest process improvement opportunities
- Make Insurance, Attorney General, BBB, and Legal cases a priority by communicating with appropriate departments and management
- Escalate matters of concern/urgency to immediate team lead or manager
- Perform other duties as assigned
- Takes direction from lead
- Works within well defined instructions
- Understands warranties and has basic product knowledge
- Excellent customer service skills
- Must have ability to diffuse an upset caller
- Ability to handle calls in a timely manner
- Effective communication skills - Articulation, pronunciation, and proper grammar a must
- Strong intellect and aptitude desired, along with ability to manage multiple and varied activities
- Effective organizational and time management skills with ability to prioritize
- High level of attention to detail and accuracy of work
- Analytical skills including ability to interpret information and make sound recommendations
- Must have the ability to work in a cross functional capacity with internal and external teams
- Working knowledge of internet applications as well as data entry, Microsoft Excel, and Word
- Ability to multi-task and handle a fast paced environment
- Familiar working with general office equipment– Fax, Multi-line phone, copier, and document scanning
- Ability to report to work per assigned schedule – and complete work within assigned time lines
- Knowledge of warranty processes
- Knowledge of HVAC products is strongly preferred
- 1 – 3 years of progressive experience in related field (warranty processes and preferably within HVAC industry)
- 5 plus years of customer service experience
- High School diploma or GED equivalent and familiarity with finance, accounting and statistics desirable
- Must be able to perform essential responsibilities with or without reasonable accommodations
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Sales Support Representative
1 day ago
Ferguson Enterprises, LLC Brookshire, United States**Job Posting**: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local experti ...
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Goodman Manufacturing Waller, United StatesMay include: · Provide excellent customer service via phones, email, and online chat. (Homeowners, · distributors, dealers). · Respond promptly to correspondence via phone, mail, and email. · Assist with complaints via social media, executives, and BBB. · Assist coordinating with ...
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DAIKIN COMFORT TECHNOLOGIES MFG LP Waller, United StatesJob Description · Job DescriptionMay include: · Provide excellent customer service via phones, email, and online chat. (Homeowners, · distributors, dealers). · Respond promptly to correspondence via phone, mail, and email. · Assist with complaints via social media, executives ...
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DAIKIN COMFORT TECHNOLOGIES MFG LP Waller, United StatesJob Description · Job DescriptionMay include: · Provide excellent customer service via phones, email, and online chat. (Homeowners, · distributors, dealers). · Respond promptly to correspondence via phone, mail, and email. · Assist with complaints via social media, executives ...
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DAIKIN COMFORT TECHNOLOGIES DIST INC Waller, United StatesJob Description · Job DescriptionMay include: · Provide excellent customer service via phones and emails (homeowners, distributors, dealers) · Respond promptly to correspondence via phone, fax, mail, and email · Perform data entry, review, process, file, and maintain documents · ...
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Daikin Waller, United StatesMay include: · Provide excellent customer service via phones and emails (homeowners, distributors, dealers) · Respond promptly to correspondence via phone, fax, mail, and email · Perform data entry, review, process, file, and maintain documents · Located HVAC dealers/contract ...
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Daikin Waller, United StatesMay include:Provide excellent customer service via phones and email. (homeowners, distributors, dealers) · Respond promptly to correspondence via phone, fax, mail, and email · Perform data entry, review, process, file and maintain documents · Located HVAC dealers/contractors a ...
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Bilingual Customer Service Representative
2 weeks ago
Florida One Insurance Waller, United StatesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...
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Gmc Homeowner Support
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DAIKIN COMFORT TECHNOLOGIES MFG LP Waller, United StatesMay include: · distributors, dealers). · Assist with complaints via social media, executives, and BBB. · Assist coordinating with distributor technical representatives performing site visits. · Coordinate and distribute mail. · Perform data entry, review, process, file and mainta ...
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Residential Technical Trainer, Level 3
2 weeks ago
DAIKIN COMFORT TECHNOLOGIES MFG LP Waller, United States**May include**: · - Prepare training facility and lab prior to training classes · - Maintain training material inventory at assigned location · - Maintain training facility standards, including equipment and tools · - Assist in development of product and technical training progr ...
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Division Vice President
1 week ago
DAIKIN COMFORT TECHNOLOGIES DIST INC Waller, United StatesDaikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our Central Division Vice President position for our Branch Operations group local to our Central region. The DVP and COD will plan, direct, and oversee company-owned distribution pla ...
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Customer Support Representative
3 weeks ago
Professional Alternatives Magnolia, United StatesCustomer Support Representative (CSR) · Temp to Hire Role · The Woodlands Area · Up to $35 with great experience and tenure · IN OFFICE role · Responsible for managing orders, customer account reconciliation, and customer setup and maintenance requests to provide 100% relia ...
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Sales Support Representative
3 weeks ago
Ferguson Enterprises Spring, United StatesJob Posting: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, ...
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Cascade Ventures Waller, United StatesWhat tasks can you expect from us? · Sales and marketing of our systems and system solutions in industrial, military, and research environments, as well as for applications in air and sea, in Germany, Europe, and worldwide. · Processing product inquiries from our customers and pr ...
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NebulaWorks Waller, United StatesSAP FI/CO Inhouse Consultant (m/f/d) · A global player with over 9000 employees based in Hamburg is looking for reinforcement in SAP FI/CO. · International, rapidly growing company in the medical technology industry. · Over 40 nationalities represented internally, while still mai ...
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Communications Manager
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DAIKIN COMFORT TECHNOLOGIES MFG LP Waller, United StatesMay Include: · - Identifies and capitalizes on opportunities to promote and positively represent the organization through internal and external communication. · - Develops and implements policies and procedures for communicating on behalf of the organization that represents the c ...
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Administrative Assistant
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ABM Industries Waller, United StatesABM has an exciting new role as an Administrative Assistant position in Waller, TX. The responsibility of this role is answering phones, filing, data entry, ordering supplies corresponding with clients and staff along with calendar management, drafting documents, providing suppor ...
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Gmc Homeowner Support
1 week ago
DAIKIN COMFORT TECHNOLOGIES MFG LP Waller, United States**May include**: · distributors, dealers). · - Assist with complaints via social media, executives, and BBB. · - Assist coordinating with distributor technical representatives performing site visits. · - Coordinate and distribute mail. · - Perform data entry, review, process, fil ...
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Homeowner Support Rep 1
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DAIKIN COMFORT TECHNOLOGIES MFG LP Waller, United States**May include**: · - Assist with complaints via social media, executives, and BBB. · - Assist coordinating with distributor technical representatives performing site visits. · - Coordinate and distribute mail. · - Perform data entry, review, process, file and maintain documents · ...
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Trainer Technical Level 1
5 days ago
DAIKIN COMFORT TECHNOLOGIES MFG LP Waller, United StatesMay include: · - Prepare training facility and lab prior to training classes · - Maintain training material inventory at assigned location · - Maintain training facility standards, including equipment and tools · - Assist in development of product and technical training programs, ...
GMC Temporary Customer Support Representative - Waller, United States - DAIKIN COMFORT TECHNOLOGIES MFG LP
Description
Job Description
Job DescriptionMay include:
Nature & Scope:
Knowledge & Skills:
Experience:
Education:
Physical Requirements/Work Environment:
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
