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Magnolia

    Customer Support Representative - Magnolia, United States - Professional Alternatives

    Professional Alternatives
    Professional Alternatives Magnolia, United States

    3 weeks ago

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    Description

    Customer Support Representative (CSR)

    Temp to Hire Role

    The Woodlands Area

    Up to $35 with great experience and tenure

    IN OFFICE role

    Responsible for managing orders, customer account reconciliation, and customer setup and maintenance requests to provide 100% reliability and customer satisfaction.

    Responsibilities :

    Overall management of customer orders in SAP

    Ensures customer POs are received with accurate information and are saved to the document retention area.

    Interface with shipping clerks at each plant to confirm orders are loaded and shipped on schedule and communicate information to customers as required

    Communication with customers and shipping clerks any order changes in a timely and accurate manner.

    Communicate with relevant parties including internal and external contacts regarding customer order and billing issues

    Provide support to team during busy order or plant issue times to establish a cohesive teamwork environment

    Maintains accurate Order Entry Notes for assignment area including details of customers order patterns

    Effectively escalates customer issues to team lead in a timely manner

    Provides accurate and timely processing of month-end billing activities assigned

    Manages and coordinates order changes in relation to product allocation between plants as needed

    Manages open deliveries within the set targets of the department and coordinates with the shipping clerks and customers on notification of any changes

    Account Reconciliation & Issue Management:

    Assigns appropriate reason code in SAP for any invoice corrections.

    Responsible for entry of credit and debit requests to customers accounts due to errors or customer requests according to department processes and company policies

    Liaise with the Finance, Sales, Supply Chain, and Customer Service for requested information and documentation needed in issue resolution

    Resolve complex customer issues in a professional and timely manner

    Support customer audit requests as requested

    Experience Needed for Success:

    2+ years of full cycle order processing

    Excellent knowledge of Microsoft including Excel with Pivot Tables and Formulas

    Experience with ERP system

    HS diploma required with college degree preferred

    Great tenure



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