Guest Services Representative - Katy, United States - Texas Children's Hospital

Texas Children's Hospital

Verified Company

Katy, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

We are searching for a Guest Services Representative - someone who works well in a fast-paced setting.

In this position, you will deliver exceptional customer service and enhance the patient and family experience within a comprehensive guest services program that helps meet the unique needs of patients and families including providing directions and way finding, transportation and lodging assistance, as well as patient and family programming.

Think you've got what it takes?

Qualifications:

High school diploma or equivalent required

1 year experience in a healthcare or customer service setting

Responsibilities:

Provides families with knowledge of parking options, lodging, and local resources as needed over the phone and at welcome desks

Supports families by creating awareness of services and resources available within hospital (Social Services, Family Advocacy, Child Life, Language Services, and Spiritual Care) and contacts appropriate departments to assist families

Rounds on patients and families to assess non-medical needs in the Emergency Center

Coordinates with loading dock to ensure patient packages are delivered or routed appropriately if patient discharged

May ensure laundry facilities are maintained and partners with facilities to ensure operational

Assists other Patient and Family Services staff team in implementing new patient experience initiatives for individual units and hospital-wide

Works with Ronald McDonald House to provide additional assistance to families of patients in intensive care units

Partners with other Patient and Family Services staff in providing pertinent information and/or special programs for patients, families, and staff