Member Service Representative - Newport, United States - Navy Federal Credit Union

Navy Federal Credit Union Newport, United States

3 weeks ago

Full time

Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards.

To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

Analyze, research and resolve problems and discrepancies related to member accounts/loans
Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform banking functions
Assist level I team members
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned

Qualifications

Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining composure in a high production and changing environment
Effective skill navigating multiple screens and PC applications and adapting to new technologies
Effective skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills

Desired Qualifications

Experience in member/customer service preferably in a call center, retail banking or financial institution
Experience in working in a credit union environment

Hours:
Available Monday - Saturday, hours based on business needs.

Location: 657 Peary Street, Newport, RI 02840
*Restricted Access - Located aboard Naval Station Newport.

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at

About Us

You have goals, dreams, hobbies, and things you're passionate aboutwhat's important to you is important to us.

We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to themfriends, family, and passions.

And we're looking for team members who are passionate about our missionmaking a difference in military members' and their families' lives.

Together, we can make it happen.

Don't take our word for it:
Military Times 2022 Best for Vets Employers

WayUp Top 100 Internship Programs

Forbes 2022 The Best Employers for New Grads

Fortune Best Workplaces for Women

Fortune 100 Best Companies to Work For

Computerworld Best Places to Work in IT

Ripplematch Campus Forward Award - Excellence in Early Career Hiring

Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity:
Navy Federal values, celebrates, and enacts diversity in the workplace.

Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.

EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers:
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring teams discretion based on qualified applicant volume.

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Customer Service Representative

3 weeks ago

LAZ Parking Narragansett, United States

**What's in it for you?** · - **Great Base Pay**: · - **$200 bonus plus $100 if you work until Labor Day**: · - ** Flexible Schedule**: · - we are looking for AM and PM shifts · - **Growth Opportunities**: · - **Pay Activ**- On-demand access to earned wages, get up to 50% of your ...
Member Service Representative

2 weeks ago

Navy Federal Credit Union Newport, United States Full time

Overview · To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit car ...
Member Service Representative

3 weeks ago

Navy Federal Credit Union Newport, United States Full time

Overview · To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit car ...
In-shop Service Representative

2 weeks ago

Automated Business Solutions Warwick, United States

**In-Shop Service Representative** · Automated Business Solutions has been a leader in the office equipment industry for over 30 years with 6 offices throughout Southern New England providing Office Equipment Solutions and IT Services to our partners in business. We are currently ...
Customer Service Representative

2 weeks ago

BOTG Solutions Warwick, United States

**We are looking for a Customer Service Representative for a 06+ Months contract position in Warwick, RI.** · **Title: Customer Service Representative** · **Duration: 06+ Months contract** · **Location: Warwick, RI 02886** · **Client: Direct Client** · **Note**: · **Required Expe ...
Customer Service Representative

3 weeks ago

SquadLocker Warwick, United States

**Key Responsibilities** · - Manage and prioritize multiple concerns simultaneously · - Provide appropriate solutions and alternatives within appropriate time limits · - Follow up on customer concerns and interactions to ensure resolution; Record details of actions taken · - Main ...
Member Service Representative Ii

3 weeks ago

Navigant Credit Union North Kingstown, United States

**ABOUT**: · People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. · Now at more ...
Customer Service Representative

3 weeks ago

Lincare Fall River, United States

Lincare is the nation's leading provider of clinical respiratory services, oxygen and durable medical equipment. We are currently seeking a Customer Service Representative for our Fall River, MA Medical Equipment office. · This position will be in an office setting and includes b ...
Customer Service Representative

2 weeks ago

Wellington Bristol, United States

Job Summary: · We are seeking a Customer Service Representative to join our team. · **Duties**: · - Handle inbound and outbound customer calls professionally and efficiently · - Provide exceptional customer service by addressing inquiries and resolving issues promptly · - Utilize ...
Patient Services Representative

3 weeks ago

Women & Infants Hospital Providence, United States

**Job Summary**: The Patient Services Representative is responsible for processing patients for office visits and admission, ensuring that the proper medical information and records are obtained. The incumbent gathers and provides information to patients, coordinates patient care ...
Customer Service Representative

2 weeks ago

ZAAS Bristol, United States

**Company Overview**: · part of our continued growth, we are seeking a highly skilled and experienced Customer Service Representative to join our team. · This position is located at Bristol PA and will report to the Customer Service Manager. · **Responsibilities**: · - Provide pr ...
Customer Service Representative

3 weeks ago

Century Direct Solutions Islandia, United States

**About Triangle Services**: Triangle Services is a family owned and operated business that provides printing, facilities and aviation management services for Fortune 500 companies and local businesses. Our winning team has a service record spanning over sixty years of excellence ...
Customer Service Representative

3 weeks ago

Flexbar Machine Corporation Islandia, United States

**Job description** · **About Flexbar**: · For more than fifty years we at Flexbar have led the way in offering unique and innovative products. Our products range from our world famous metrology grade replica and casting materials, Reprorubber and Facsimile, precision gages and t ...
Customer Service Representative

2 weeks ago

Abacus Health Solutions Cranston, United States

**About Us** · Abacus Health Solutions is an innovative health management company with a strong history in the development and management of chronic condition programs. Utilizing the latest in healthcare technologies, Abacus translates evidence-based medicine into real world inte ...
Customer Service Representative

2 weeks ago

MR. BRANDS LLC Bristol, United States

Responsibilities: · - Answer customer inquiries and resolve issues in a timely and professional manner · - Assist customers with placing orders, tracking shipments, and processing returns · - Maintain accurate customer records and update information as needed · - Utilize effectiv ...
Customer Service Representative

2 weeks ago

PSS Cranston, United States

Job Summary: · **Responsibilities**: · - Assist customers with product information, pricing, and availability · - Process orders, returns, and exchanges efficiently and accurately · - Resolve customer complaints in a professional manner to ensure satisfaction · Qualifications: · ...
Customer Service Representative

3 weeks ago

Covanta East Taunton, United States

Who we are · For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. · Our Vision · Reworld is leading the charge to a carbon-negative future through revol ...
Customer Service Representative

2 weeks ago

NTT DATA Services Providence, United States

NTT Data is hiring remote customer service professionals to join our team in the Rhode Island Area. You Must be local to Rhode Island to be considered. · At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our ...
Customer Service Representative

2 weeks ago

F.J. Torres Insurance Agency Dighton, United States

Overview: · **Responsibilities**: · - Provide information about products and services · - Assist customers with orders, returns, and exchanges · - Upsell products or services to increase revenue · - Conduct outbound calling campaigns to engage with customers · - Maintain accurate ...
Customer Service Representative

3 weeks ago

Copart, Inc Freetown, United States

The CSR provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support ...

Member Service Representative - Newport, United States - Navy Federal Credit Union

Description

Customer Service Representative