Customer Service Representative - Cranston, United States - Abacus Health Solutions

About Us

Abacus Health Solutions is a forward-thinking health management company with expertise in developing and managing programs for chronic conditions. Using cutting-edge healthcare technologies, Abacus implements evidence-based medicine into practical interventions. Our diabetes and hypertension programs aim to boost adoption rates, leading to healthier and more efficient employees.

Company Background
Since its establishment in 1988, Abacus Health Solutions has been dedicated to research and development. Today, the company transforms evidence-based medicine into actionable strategies for clients and their workforce.

Our solutions are deeply rooted in behavioral science, supported by a team of healthcare professionals, technologists, and clinicians. By creating innovative tools and targeted programs, Abacus assists employers in managing healthcare expenses and providing top-notch health benefits to enhance the well-being and productivity of their staff. We customize programs to align with each organization's specific needs and objectives, and our continuous success has fueled our recent expansion.

We are a progressive health management company based in Rhode Island, serving clients nationwide. Currently, we are looking to hire a full-time Customer Service Representative to offer guidance and motivation to participants enrolled in our health programs.


Primary Job Function

Duties

• Addressing participant issues and concerns effectively.
• Proficiency in computer skills, including Excel and web-based data entry.
• Providing assistance to participants unfamiliar with web-based platforms.

• Ensuring accurate documentation of calls, forms, faxes, and member interactions.

Required Skills:

- Seeking an individual with exceptional interpersonal skills, positivity, and a passion for assisting others.

• Ability to demonstrate empathy and compassion towards individuals with chronic health conditions.
• Strong verbal communication and listening abilities.
• Proficiency in Microsoft Office and call center software.
• Capacity to multitask efficiently while maintaining work quality.
• Highly organized and detail-oriented.
• Collaborative team player.
• Bilingual skills (English and Spanish) are advantageous but not mandatory.

Job Requirements

• Preferably a BA/BS degree or equivalent.
• Minimum of 1 year of related experience.

Salary and Benefits
We offer a competitive salary with a sign-on bonus.


Our benefits package includes:

• Company-sponsored health, dental, and vision coverage (currently through Blue Cross Blue Shield of RI).
• 2 weeks of paid vacation, increasing to 3 weeks after the first year.
• 2 weeks of paid sick leave.
• 2 paid personal days.
• 11 paid holidays.
• 401k plan with 3% automatic company contributions.
• Flexible Spending Account for pre-tax health and dependent/childcare costs.
• Employee profit-sharing bonuses.

Pay:
$22.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k) matching.
• Dental insurance.
• Flexible schedule.
• Health insurance.
• Paid time off.
• Parental leave.
• Professional development assistance.
• Referral program.
• Vision insurance.
• Work from home.

Experience level:

• 1 year.

Shift:

• 8-hour day shift.

Weekly day range:

• Monday to Friday.
• No weekends.

Work setting:

• Hybrid work model.
• Office-based.

Work Location: Hybrid remote position in Cranston, RI 02920