Customer Service Representative - Warwick, United States - SquadLocker

Description

Key Responsibilities

• Manage and prioritize multiple concerns simultaneously
• Provide appropriate solutions and alternatives within appropriate time limits
• Follow up on customer concerns and interactions to ensure resolution; Record details of actions taken
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Impact SquadLocker's bottom line by problem solving and turning frustrated clients into repeat customers
• Familiarize yourself with all SquadLocker products so that you can correctly answer questions
• Process customer orders/changes/returns according to established department policies and procedures
• Provide timely feedback to company management regarding challenges or customer concerns
• Interact with internal teams to assist with product fulfillment including occasionally lifting, carrying, and transporting product weighing up to 50 pounds
• Other duties as assigned

Qualifications
We are looking for ambitious individuals with a history of high achievement and the desire to work in a fast-paced environment with peers who challenge them to be better


These are the qualifications:

• College degree and/or minimum 2 years related work experience in an office setting and/or equivalent combination
• Experience handling escalated customer concerns; Ability to remain calm under pressure
• Ability to effectively prioritize and manage tasks within a very fastpaced environment while maintaining strict attention to detail
• Strong written and verbal communication skills
• Strong computer skills
• NetSuite, Google Suite and Microsoft Office experience a plus
• Knowledge and/or passion for the sporting apparel industry a strong plus

Pay:
Up to $22.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson

Experience:

Customer Service: 1 year (required)


Work Location:
In person