Customer Service Representative - Fall River, United States - Lincare

Lincare

Verified Company

Fall River, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Lincare is the nation's leading provider of clinical respiratory services, oxygen and durable medical equipment. We are currently seeking a Customer Service Representative for our Fall River, MA Medical Equipment office.

This position will be in an office setting and includes both phone interaction and occasional face to face interaction with patients.

Responsibilities:

Establish customer contact by receiving inbound return calls and initiating follow up outbound calls
Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
Prepare and analyze the billing and setup paperwork for patient services
Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

- provide outcome-based solutions for our physician referral sources and existing patient population

Demonstrate knowledge of medical terminology with high proficiency of general medical office procedures, including HIPAA regulations (training provided)
Recommend potential products or services to management by collecting patient information and analyzing customer needs

Requirements:

Minimum of a High School Diploma or GED
Must type at least 30 words per minute
Must be good at multitasking
Excellent communication skills, both verbal and written
Excellent organizational skills sufficient to maintain consistent, accurate records

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

Benefits: