Customer Service Representative - Warwick, United States - BOTG Solutions

BOTG Solutions
BOTG Solutions
Verified Company
Warwick, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

We are looking for a Customer Service Representative for a 06+ Months contract position in Warwick, RI.

Title:
Customer Service Representative

Duration: 06+ Months contract

Location:
Warwick, RI 02886

Client:
Direct Client

Note:


Required Experience:


  • 12 years call center service experience is preferred.
  • 23 Years of customer service experience required.

Training schedule:


  • 8:30am 5:00pm EST Monday Friday. Training will be about two weeks 11 days.
  • Hours of operation post training are flexed between 8:00am 11:00pm no weekends. Varied schedule.
- **Start Date will be either 5/27/2024 or 6/3/202- still being confirmed with the manager.


Responsibilities:


Provide service and information to customers regarding the clients products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions.

This position may also support campaigns to increase revenue, generate sales and conserve existing assets.


Responsibilities include:

Provide service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.

; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems and LAN/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and the client; Support special campaigns as needed, or if solicited by the customer;

Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.


Skills required include:


  • Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations;
  • Excellent oral & written communication skills;
  • Superior telephone etiquette; Excellent listening skills and ability to articulate ideas;
  • Ability to understand and respond clearly to customers in a dynamic, fastpaced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
  • Strong organizational skills;
  • Strong ability to multitask;
  • Demonstrated ability to manage stress;
  • Basic computer skills; Ability to "think out of the box" to generate innovative process improvements;
  • Strong solid math and analytical skills;

Additional:
Ability to work various shifts within hours of operation.

Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it.

Previous Call Center experience preferred


Job Type:
Contract


Pay:
$ $20.00 per hour


Experience level:

  • 2 years

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • Inperson
  • Office

Experience:


  • Customer service: 3 years (required)
  • Call center
: 2 years (preferred)


Ability to Relocate:

  • Warwick, RI 02886: Relocate before starting work (required)

Work Location:
In person
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