Customer Service Representative - East Taunton, United States - Covanta

Covanta

Verified Company

East Taunton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world's largest organizations to reimagine waste management for a smarter, more sustainable world.

About the role

The Customer Service Rep. is responsible for scheduling customer appointments for profiled waste deliveries to Reworld facilities in an efficient and timely manner.

This includes coordinating with the facility, customer, and transporter to facilitate the delivery of acceptable material at the scheduled time.

Responsibilities include but are not limited to:

Answer incoming calls per week in a professional, accurate, timely, and courteous manner.
Work closely with facility personnel to ensure customers follow delivery guidelines and requirements. Contact customer when problem loads arrive at the facility.
Prepare Non
Hazardous labels, manifest, and other required paperwork that must accompany each load.
Solicit transportation and service requests for customers delivering within the United States, Canada, and Puerto Rico. Provide assistance and communication with the transporter on behalf of the customer.
Handle special projects assigned by Manager
Visit customers and facilities as necessary with Account Executive or Manager

Requirements:

Proven customer service skills (24 years' experience) required to create, maintain and enhance customer relationships.
Excellent written and oral communication skills are a requirement.
Detailoriented and handles stressful situations well
Must be proficient with productivity software (i.e. Intermediate Microsoft Excel, Word, Outlook, and CRM)
Undergraduate Degree preferred.
Valid State Driver's License required.

Benefits:

Reworld offers our valued team members:

Rewarding careers with competitive pay
No cost Basic Life and Basic AD&D Insurance, as well as supplemental employee life and AD&D and dependent life options
Industryleading retirement plan
Employee Assistance Program (EAP)
Wellness Incentive & Rewards Program
Roundtheclock support through our Health Advocate partnership
Career development and mentorship
Educational assistance to help you invest in your future
And much more

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.

Know Your Rights

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Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.