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Field Support Specialist - Bedford, United States - ConRes
1 week ago
Description
Job Title Field Support Specialist Education Bachelor's Degree Location Bedford - Bedford, MA 01730 US (Primary)
Job Description Outperform your competition; consider becoming part of our growing family
At ConRes, we believe that a Company is only as successful as its employees and its customers.
With over 50 years of experience nationwide, we are a seasoned technology integrator that provides information technology solutions. Our IT experts offer Enterprise-class solutions ranging from cloud, virtualization, converged infrastructures, backup, and recovery, to storage networking and security.
***Awards and Recognition:***
**2021**
Top Workplaces, Energage, 2021
**2020**
CRN Tech Elite 250, The Channel Company, 2020
CRN MSP 500 Award, CRN, 2020
Boston Business Journal Area's Largest Minority/Women-Owned Business, Boston Business Journal, 2020
Boston Business Journal Areas 100 Largest Private Companies, Boston Business Journal, 2020
Boston Business Largest Family Owned Business, Boston Business Journal, 2020
CRN Solution Provider 500, CRN, 2020
**Job Description:**
Fast-paced, career growth opportunity, working with Network and Datacenter Engineers, the network field technician will perform server deployment and maintenance in our customer data centers and office build-outs. Deployment and maintenance consist of installing servers and networking equipment in racks; un-racking equipment and racking replacements; Ethernet, fiber and power cable wiring; replacing disk drives and memory; and diagnosing simple hardware issues. Load software, basic configuration changes, and assist with troubleshooting server and networking issues.
You will be mentored by a world-class team of professional services engineers and architects.
You will work closely with field technicians, ISPs, equipment vendors, and internal operations and engineering staff, and ConRes customers. You will help to remotely diagnose hardware problems, facilitate server repairs, and manage customer hardware assets. You will work with implementation managers, infrastructure delivery managers, and network infrastructure engineers to ensure that design plans and project plans are implemented accurately and efficiently.
Responsibilities include (but not limited to):
Physical racking of equipment (rack prep, rack, and stack, switches/routers, servers, appliances, etc)
Run fiber, power, and Ethernet cabling
Replace disk drives and memory
Diagnose simple hardware issues
Help configure basic server and networking configurations
Organize equipment and packages coming in/out of data center or offices
Box/unbox equipment including breakdown and clean-up of IT equipment and materials.
Location and processing of RMAs
Report damage packages to the Logistics team
Job Requirements Requirements
Experience in a data center environment
Experience working office IDF / MDF environments
Ability to lift pounds and the ability to unbox and move equipment for several contiguous hours/days.
Proficiency in English
Must have reliable transportation. The job requires movement between locations that may not have access to public transportation.
Must have a cell phone, driver's license, and a basic set of hand tools.
Daytime (8 am - 5 pm, M-F) availability is preferred for training (night and weekend work may also be required at some points)
Bachelors degree or equivalent
Cisco CCNA Certification is a plus (or currently in progress).
IT Industry Certifications are also desired.
#ConRes
#ConRes
At ConRes, our responsibilities to our employees are paramount. I'm particularly proud of our continuing commitment to employee training and professional development.
Mary Nardella, CEO
