-
IT Support Specialist
3 weeks ago
Robinson & Henry, P.C. Southlake, United StatesWe are seeking an experienced IT Support professional to join our team. The IT Support role is responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of computer systems. Please note ...
-
Client Support Specialist
3 weeks ago
PAYCOM PAYROLL LLC Grapevine, United StatesThe Paycom Specialist is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management. The Paycom Specialist will leverage technology to ensure clients see a ...
-
Client Support Specialist
4 weeks ago
PAYCOM PAYROLL LLC Grapevine, United StatesThe Paycom Specialist is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management. The Paycom Specialist will leverage technology to ensure clients see a ...
-
Support-IT specialist in computer science
3 weeks ago
Skyline Solutions Lewisville, United StatesAre you looking for a change in your career and have a strong service orientation in the IT field? Do you have a deep understanding of modern IT environments and are familiar with necessary IT security standards? We are expanding our IT services and are looking for a Support Spec ...
-
Application Support Specialist
2 weeks ago
Grapevine-Colleyville Independent School District Grapevine, United StatesJob Title: Application Support Specialist Wage/Hour Status: Exempt · Reports to: Director of Network Operations Pay Grade: Technical 3 · Dept./School: Technology Services Date Revised: 01/2024 · Primary Purpose: · To provide maintenance, planning, and technical support for Di ...
-
Application Support Specialist
2 weeks ago
Grapevine-Colleyville Independent School District Grapevine, United StatesJob Title: Application Support Specialist Wage/Hour Status: ExemptReports to: Director of Network Operations Pay Grade: Technical 3Dept./School: Technology Services Date Revised: 01/2024Primary Purpose:To provide maintenance, planning, and technical support for District-wide appl ...
-
Application Support Specialist
2 weeks ago
Grapevine-Colleyville Independent School District Grapevine, United StatesJob Title: · Application Support Specialist · Wage/Hour Status: · Exempt · Reports to: · Director of Network Operations · Pay Grade: · Technical 3 · Dept./School: · Technology Services · Date Revised: · 01/2024 · Primary Purpose: · To provide maintenance, planning, a ...
-
Network Support Specialist
1 week ago
Grapevine-Colleyville Independent School District Grapevine, United StatesJob Title: System Management Specialist Days:233 · Reports To: Director of Network Services Pay Grade: Tech 4 · Dept./School: Technology Services Date Revised: 5/2024 · Primary Purpose: Maintain all client endpoints and end-user experiences through · various software resource ...
-
Sales Support Specialist
1 week ago
Pella Windows and Doors Grapevine, United StatesJob Description · Job DescriptionSales Support Specialist - Dallas · Position Overview: · The Sales Support Specialist is responsible for leveraging the trade sales consultants' efforts to build the Pella brand within the trade industry as their premier choice for window and door ...
-
Product Support Specialist
3 days ago
Phoenix Industries Savannah, TX, United States Freelance**Life Sciences - B2B in Savannah, TX** · **BioAnalyt** (located in Teltow/Berlin, Germany) is a company dedicated to developing and distributing mobile laboratories for measuring nutrients. Our goal is to increase transparency in nutrition by providing affordable and laboratory- ...
-
Supporting Documentation Specialist
5 days ago
URS Medical Dallas, United StatesURS Medical, in collaboration with Pediatric Home Service, is a friendly and professional leader in home health industry with a singular passion for and commitment to **_taking care of the child_**. As a leader in home health care, we help kids achieve their best lives at home an ...
-
Sales Support Specialist
3 weeks ago
ZephyrTech Plano, United StatesThe Primacolor GmbH, headquartered in Kitzingen, has been your competent partner for painting, coating and finishing since 2001. · With three locations in Bavaria, Rhineland-Palatinate and Saxony, we distribute vehicle repair paints, industrial paints, building paints and wood pa ...
-
administrative support specialist
1 week ago
S & K Sales Co Southlake, United StatesPosition Overview · S&K Sales Co., a family-owned Military Resale Broker who works primarily with consumer product goods companies, is looking to fill an entry level position with the opportunity for growth. This position will work directly with multiple marketing/sales team mem ...
-
administrative support specialist
1 week ago
S & K SALES CO Southlake, United StatesJob Description · Job DescriptionPosition Overview · S&K Sales Co., a family-owned Military Resale Broker who works primarily with consumer product goods companies, is looking to fill an entry level position with the opportunity for growth. This position will work directly with ...
-
Application Support Specialist
2 weeks ago
Premier LogiTech Coppell, United StatesThe role of the Application Support Specialist is to provide technical support for Premiers core production applications. This includes our warehouse management system (WMS) and shop floor production system. The Application Support Specialist will be responsible for providing tec ...
-
Application Support Specialist
3 weeks ago
Premier LogiTech Coppell, United StatesThe role of the Application Support Specialist is to provide technical support for Premier's core production applications. This includes our warehouse management system (WMS) and shop floor production system. The Application Support Specialist will be responsible for providing te ...
-
Sales Support Specialist
3 weeks ago
The Columbia Safety & Supply Family of Companies Coppell, United StatesSales Support Specialist · Department: Sales · Employment Type: Full Time · Location: Coppell, Texas · Description · THE COLUMBIA SAFETY FAMILY OF COMPANIES IS HIRING SALES SUPPORT SPECIALISTS · The Columbia Safety team serves clients in the central Missouri area who are look ...
-
Product Support Specialist
1 week ago
WideOrbit Coppell, United States** Product Support Specialist** · ** Coppell, TX 150 - Product Support** · **About WideOrbit:** · Say hello to a Wider World. WideOrbit helps media companies do more business by making it easier to complete more sales. We build the one platform that ties everything together fr ...
-
Technical Support Specialist
6 days ago
ECCO Select Coppell, United StatesUrgent and immediate need · 3 month contract · Hybrid WFH on Mondays and Wednesday · Client is located in Coppell, TX 75019 Cypress Waters Complex · Need experience with end user application support, 2-3 years · Job Summary/Overview: · The Digital Systems Coordinator is responsib ...
-
Support Specialist
1 week ago
VOATX Euless, United States** Volunteers of America Texas** · ** Support Specialist - IDD DFW** · Euless, TX 76039 · **VOLUNTEERS OF AMERICA - Texas** · For over 100 years VOA Texas, a faith-based and non-profit organization, has operated with a mission of *Helping Americas Most Vulnerable Reach Their ...
Client Support Specialist - Grapevine, United States - Paycom Software, Inc.
Description
Job DetailsLevel:
Entry
Job Location:
Grapevine Office - Grapevine, TX
Position Type:
Full Time
Education Level:
Bachelor's Degree
Salary Range:
Undisclosed
Travel Percentage:
None
Job Category:
Client Setup & Service
DescriptionThe Paycom Specialist is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management.
The Paycom Specialist will leverage technology to ensure clients see a return on their investment by providing guidance to clients in all areas of the system and influencing clients to utilize system best practices to align with employee usage strategies.
RESPONSIBILITIES
Manage and build relationships with assigned book of long-term clients via phone and e-mail
Investigate, troubleshoot and resolve a high volume of more routine/standard client inquiries received through both phone and e-mail while anticipating additional questions and needs
Uses basic knowledge of job procedures and Paycom system best practices to solve routine problems that may at times require interpretation or analysis to understand
Provide proactive service and consultation to maximize client employee usage and overall system utilization
Contribute to client retention and satisfaction through timely follow-up and completion of issues
Determine appropriate resources necessary for each client inquiry and issue resolution
Communicates information to assigned book of long-term clients that requires some explanation or interpretation
Receives instruction, guidance and direction from more senior level specialists
Coordinate with internal departments and more senior level specialists as needed to resolve client projects. Enter relevant information into the CRM system after each contact to ensure quality data to enable effective client retention
Train clients in the use of the Paycom system, proactively identifying new client users and providing one-on-one system training when appropriate
Ensure payrolls for all assigned accounts are processed with 100% accuracy
Actively engage in continuous learning and self-improvement to complete required training programs, enhance system knowledge and stay up to date on legislation impacting clients
Provide system feedback to product management on behalf of clients
Shift Options:
8am - 5pm
QualificationsEducation/Certification:
Bachelor's Degree
PREFERRED QUALIFICATIONS
Experience:
Some experience troubleshooting more routine/standard client accounts/inquiries utilizing problem-solving and analytical skills under moderate supervision
Basic professional customer service experience
Knowledge of basic auditing and reconciliation
Experience as a user of the Paycom system
Experience utilizing excel for imports and exports of data with ability to perform moderately complex tasks, such as working with large data sets, pivot tables and completing formulas.
Skills/Abilities:
Technically savvy with the ability to instruct clients on the use of Paycom products
Comfortable with high volume inbound and outbound calls and using persuasion and influence to drive outcomes.
Strong relationship building ability
Professional communication through phone, email, and in person
Strong listening skills and ability to apply empathy.
Computer skills in Windows and MS office and the ability to easily learn new applications.
Ability to work within a team to initiate solutions and to assist team members in meeting performance goals.
Adapt and thrive in a fast-paced, changing environment
Self-motivated to complete assigned tasks and projects on time
Ability to maintain organization of multiple tasks and projects
Strong attention to detail
Ability to maintain professional communication during all client interactions
Perpetual learner
Willingness to work overtime and additional hours outside normal shift. Working some weekends will be required to meet team and department goals.
COMPETENCIES
Customer Focus:
Builds strong customer relationships and delivers customer-centric solutions
Collaborates:
Builds partnerships and works collaboratively with others to meet shared objectives
Communicates Effectively:
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
Situational Adaptability:
Adapts approach and demeanor in real time to match the shifting demands of different situations
Ensures Accountability:
Holds self and others accountable to meet commitments
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job.
Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws.
Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship.This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.
The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more