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Grapevine

    Application Support Specialist - Grapevine, United States - Grapevine-Colleyville Independent School District

    Grapevine-Colleyville Independent School District
    Grapevine-Colleyville Independent School District Grapevine, United States

    2 weeks ago

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    Description

    Job Title:
    Application Support Specialist


    Wage/Hour Status:
    Exempt


    Reports to:
    Director of Network Operations


    Pay Grade:
    Technical 3

    Dept

    /School:

    Technology Services

    Date Revised:

    01/2024


    Primary Purpose:
    To provide maintenance, planning, and technical support for District-wide applications

    Work with vendors on the implementation of new District-wide applications

    To maintain software copyright procedures, software and hardware inventories

    Administer, maintain, and provide technical support for District web applications and services


    Qualifications:

    Education/Experience:
    College degree or comparable technical training, certification, or work experience with a focus on supporting educational technology in K-12 environments


    Required Knowledge and Skills:
    Ability to monitor and control software license information for the district

    Ability to troubleshoot hardware and software over the phone

    Ability to work collaboratively in a team environment and independently when needed

    Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users.

    Experience with enterprise-level systems in the administration of users, groups, and permissions within Active Directory

    Experience with Google Suite

    Experience with SCCM/Azure/Entra ID application packaging and deployment

    Experience with web/content filtering

    Experience with digital signage software and interactive displays

    Experience with transportation and bus routing software

    Experience with PowerShell and scripting

    Experience with software in dealing with child nutrition and lunch programs


    Major Responsibilities and Duties:
    Stay abreast of current and developing security trends and vulnerabilities
    Maintain and manage the District's educational suite of programs.
    Maintain and facilitate the use of the District's digital media distribution system.
    Facilitate software purchases at campus and District level.
    Maintains communications with all software bid vendors.
    Coordinates software distribution to schools.
    Keeps abreast of legal issues involving software.
    Diagnose and resolve application-related issues promptly, working closely with end-users and vendors as needed.
    Provide technical assistance via the District Help Desk.
    Monitor and provide regular reports on all systems to the Director of Network Operations
    Maintain confidentiality on staff and student information.
    Regular and consistent attendance.
    All other duties as assigned.


    Equipment Used:
    Personal computers (both Macintosh and Windows)

    Network printers

    IOS devices

    Network servers


    Working Conditions:

    Mental Demands/Physical Demands/Environmental Factors:
    Maintain emotional control under stress.

    Demonstrate patience and flexibility when working with others.

    Maintain a professional and friendly demeanor at all times.

    Work with frequent interruptions.
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