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Application Support Specialist - Grapevine, United States - Grapevine-Colleyville Independent School District
Description
Job Title:
Application Support Specialist Wage/
Hour Status:
ExemptReports to: Director of
Network Operations Pay Grade:
Technical 3Dept
/School:
Technology Services Date Revised: 01/2024
Primary Purpose:
To provide maintenance, planning, and technical support for District-wide applicationsWork with vendors on the implementation of new District-wide applicationsTo maintain software copyright procedures, software and hardware inventoriesAdminister, maintain, and provide technical support for District web applications and servicesQualifications:Education/Experience:College degree or comparable technical training, certification, or work experience with a focus on supporting educational technology in K-12 environmentsRequired Knowledge and Skills:Ability to monitor and control software license information for the districtAbility to troubleshoot hardware and software over the phoneAbility to work collaboratively in a team environment and independently when neededExcellent communication and interpersonal skills, with the ability to convey technical information to non-technical users.
Experience with enterprise-level systems in the administration of users, groups, and permissions within Active DirectoryExperience with Google SuiteExperience with SCCM/Azure/Entra ID application packaging and deploymentExperience with web/content filteringExperience with digital signage software and interactive displaysExperience with transportation and bus routing softwareExperience with PowerShell and scriptingExperience with software in dealing with child nutrition and lunch programsMajor Responsibilities and Duties:Stay abreast of current and developing security trends and vulnerabilitiesMaintain and manage the District's educational suite of programs.
Maintain and facilitate the use of the District's digital media distribution system.Facilitate software purchases at campus and District level.
Maintains communications with all software bid vendors.
Coordinates software distribution to schools.
Keeps abreast of legal issues involving software.
Diagnose and resolve application-related issues promptly, working closely with end-users and vendors as needed.
Provide technical assistance via the District Help Desk.
Monitor and provide regular reports on all systems to the Director of Network OperationsMaintain confidentiality on staff and student information.
Regular and consistent attendance.All other duties as assigned.
Equipment Used:
Personal computers (both Macintosh and Windows)
Network printersIOS devicesNetwork serversWorking Conditions:
Mental Demands/Physical Demands/
Environmental Factors:
Maintain emotional control under stress.
Demonstrate patience and flexibility when working with others.
Maintain a professional and friendly demeanor at all times.
Work with frequent interruptions.#J-18808-Ljbffr
