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    Director of Operations - Boston, United States - Career Blazers Nonprofit Search

    Career Blazers Nonprofit Search
    Career Blazers Nonprofit Search Boston, United States

    2 weeks ago

    Default job background
    Non-profit / Volunteering
    Description

    Director of Operations

    Boston, MA

    Hybrid 3 days a week

    Position Overview

    Be a part of a nonprofit organization committed to addressing social isolation, improving the quality of life, and respecting the dignity of older adults in Massachusetts. As the Director of Operations, you will play a crucial role in managing the organization's day-to-day operations and supporting its program and development initiatives. You will provide strategic leadership to foster growth in line with the organization's mission.

    Responsibilities

    Administer Salesforce, managing licenses, user accounts, dashboards, and campaign tracking

    Proficient in generating reports for specific fundraising campaigns and conducting data searches

    Troubleshoot routing issues for Salesforce users and provide training tailored to staff needs

    Design and implement changes and additions to the organization's Salesforce instance

    Serve as administrator for Google Workspace, managing user accounts, shared drive access, and permissions

    Procure and maintain licensing for all software

    Coordinate scheduling through the organization's Zoom account

    Resolve everyday technology queries and issues

    Manage maintenance and inventory of office equipment

    Act as the liaison with vendors for technical support and research potential vendors for equipment and technology purchases

    Assist in the management and maintenance of the organization's website

    Maintain software licenses and user accounts for the organization's systems

    Establish and evaluate agency-wide standards and procedures for hiring, management, and termination processes

    Oversee the job posting process, receive and distribute job applications, and manage initial onboarding procedures

    Maintain and update personnel policies, protocols, and procedures documentation

    Drive diversity, equity, and inclusion initiatives

    Manage payroll submissions, benefits administration, and ensure compliance with employment laws

    Collaborate with supervisors to document personnel issues and seek professional HR consultation

    Coordinate annual insurance renewals and healthcare packages

    Monitor the main office phone line and manage incoming mail

    Order and maintain office supplies

    Coordinate office space for new hires, interns, staff, and consultants

    Manage office expansion or relocation projects

    Act as the primary contact with building management

    Assist in coordinating internal office events

    Supervise volunteers and interns

    Conduct feasibility studies for potential office moves

    Monitor supply usage and costs

    Supervise the organization's bookkeeper

    Develop methodologies to track and report revenue and expenses for major projects and grants

    Lead the annual budgeting process and track the organization's budget

    Make operational purchases on behalf of the organization

    Serve as the central point of contact for the organization's annual audit process

    Create and send invoices for services

    Provide data and reports for financial reporting and grant management

    Support the organization's special events

    Maintain email contact lists for mass marketing

    Provide Salesforce support, including batch data processing and report creation

    Qualifications

    Bachelor's degree in a business or management-related field

    3+ years of experience in operations, nonprofit management, or finance

    Demonstrated ability to manage multiple priorities effectively

    Excellent communication skills

    Proficient in Salesforce and Microsoft Office

    Working knowledge of audio and video conferencing technology, social networking applications, and new software and hardware

    Ability to work independently and collaboratively within a team

    Strong interpersonal and relationship-building skills

    Compensation

    Salary: $80,000 - $90,000

    Paid Vacation

    Sick Time

    Paid Holidays

    Medical, Dental, and Vision Insurance

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