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Carnell Jones

Carnell Jones

Multidisciplinary sales/customer service expert

Customer Service / Support

Boston, City of Boston, Suffolk

Social


About Carnell Jones:

Experienced and results-driven, I bring an 7 year-long multidisciplinary background as a Sales and Customer Service Advisor. With a proven track record in achieving and exceeding sales targets across diverse industries, I stay committed to building lasting client relationships and providing exceptional customer service. Combining sales acumen with a commitment to delivering top-notch customer experiences, I’m excited to embark on a new professional journey relocating from Boston, Massachusetts to in Lisbon, Portugal in early 2024. 

Experience

Sisense / Account Development Representative Midmarket and Enterprise

February  2022 - July 2022,  New York City, (Remote)

  • Added 144k in ARR within first 10 months of being hired
  • Consistently achieved an average 113% of quota (21 Sales accepted opportunities per quarter)
  • Collaborated closely  with multiple Account Executives building top 25 most valuable accounts lists based on ICP, funding rounds/ acquisitions/mergers
  • Prospected between two and three new logo accounts daily for potential product demos
  • Executed 70- 80 cold  calls daily to increase book of business

Elite Home Fitness/ Regional Sales Manager/ Co-Founder

July  2018 - March 2021,  Boston, Massachusetts

  • Increased revenue through direct and social media marketing, in-person/phone consultations, and referrals
  • Facilitated promotional activities & events
  • Recruited, trained and managed staff and payroll
  • Analyzed and applied statistical info
  • Automated daily task to increase productivity
  • Generated local corporate business partnerships
  • Analyzed expenses and projected quarterly profits
  • Created Strategic partnerships with luxury residential communities that increased sales by over 350%
  • Collaborated with local vendors to increase reach and visibility
  • Worked jointly with corporate wellness for exclusive packages for employees

LA Fitness / General Manager

October  2015 - July  2018,  Pawtucket, Warwick, Cranston, Rhode Island

  • Revived underperforming locations into top 5% highest performing amongst districts in the country
  • Collaborated with Operations Managers on improving customer retention through contract satisfaction and longevity
  • Collaborated with Personal Training Directors to increase revenue through up-selling additional services
  • Recruited, trained and developed staff to reach competitive sales goals for employee success
  • Amplified an energetic and competitive team atmosphere amongst all locations

Education

University Of Rhode Island 

September  2015 - December 2015,  Kingston, Rhode Island

1 year at the college of business studying Supply Chain Management

Community College of Rhode Island / Degree

September 2014 - June  2014,  Lincoln, Rhode Island

2 semesters studying Financial Accounting

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