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Ahmad Banks

Ahmad Banks

IT Support Help Desk

Customer Service / Support

Brandywine, Prince George's

Social

About Ahmad Banks:

I’m an IT Help Desk and Technical Support Specialist with 6+ years of experience delivering reliable, user-focused support across enterprise and nonprofit environments. I’ve supported 3,000–5,000+ users, ensuring seamless IT operations through hardware/software troubleshooting, custom workstation builds, cloud service administration, and IT asset lifecycle management.I thrive on solving complex technical challenges, exceeding SLA targets, and making technology simple and accessible for users. Skilled in Active Directory, Azure, Google Workspace, Jira, Salesforce, and remote troubleshooting tools, I bring both technical expertise and a customer-first mindset to every role.I’m passionate about improving IT processes, enabling team productivity, and continuously expanding my knowledge in systems administration and emerging technologies.

Experience

I’m an IT Help Desk and Technical Support Specialist with 6+ years of experience delivering reliable, user-focused support across enterprise and nonprofit environments. I’ve supported 3,000–5,000+ users, ensuring seamless IT operations through hardware/software troubleshooting, custom workstation builds, cloud service administration, and IT asset lifecycle management.

 

Education

Arlington High School - Arlington, TN 
High School Diploma - 2013 

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