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    senior digital project manager - Mission, United States - Convergys

    Convergys
    Convergys Mission, United States

    3 days ago

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    Description

    SENIOR DIGITAL PROJECT MANAGERpage is loaded


    SENIOR DIGITAL PROJECT MANAGER
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    locations

    FRA Paris - 3 rue d'Heliopolis

    posted on

    Posted 2 Days Ago

    job requisition id

    R


    Job Title:

    SENIOR DIGITAL PROJECT MANAGERJob Description

    Your Journey at Concentrix + Webhelp Starts Here:

    At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent.

    We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.

    We cannot achieve this vision without you

    If you have an interest in improving our performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading.

    There are a few characteristics we look for across all our hires regardless of the team they are working for.

    If this is you, we would love to discuss career opportunities with you.

    • Are you ready to reimagine the world?
    • Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
    • Are you bold in your decisions, and do you have contrarian views on how to run a business?

    Concentrix + Webhelp provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces.

    Specific benefits plans will vary by country/region.

    In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix.

    A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.

    You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

    Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.

    Hence achieving our vision.
    We're a remote-first company looking for the absolute best talent in the world.
    #LI-Onsite We are looking for a Senior Digital Project Manager at Catalyst (Concentrix group), within a
    30-strong digital agency created in 2007 and specialising in consulting, design and
    development of digital products. As part out team you will report to the head of the digital agency.
    The agency is set to expand across EMEA and into new markets - from following the
    merger between Webhelp and Concentrix.

    Missions :

    Managing several digital projects:
    taking client briefs, formalising proposals, providing
    feedback, briefing in-house creative teams, managing UX/UI and development teams on
    projects, etc.
    Support our customers in the strategic thinking and marketing of their digital products
    (mobile apps, websites, innovation, customer journeys in the broadest sense of the term,
    etc.), based on substantiated market data (market research, customer studies, benchmarks,
    etc.).
    Develop business with our on-board customer portfolio by proactively proposing new
    routes and product developments (cross/up sell).
    Participate in some of the agency's tenders, in partnership with leads from the UX, tech
    and project management teams.

    Required qualities :
    the ability to analyze, summarize and be creative in order to put forward appropriate and
    effective recommendations to our customers
    excellent interpersonal skills, commercial acumen and the ability to present ideas with real
    conviction (active listening, detailed understanding of needs, ability to challenge, ability to
    brief, relevance of responses, strength of conviction)
    good knowledge of the challenges of digital transformation and a solid web culture (UX/UI
    design, user experience, technology, etc.)
    areal business orientation to develop new opportunities for our customers
    a high level of rigour is required for this position
    general knowledge, curiosity and the ability to seek out and analyse information
    experience of Loyalty Programmes would be a plus
    habit of working with "Tech giant" would be a plus (Apple, Google, Salesforce ...)

    Background / profile :
    5 years' experience in an agency or consulting firm
    business school or equivalent
    fluent English and French essential

    Location:

    FRA Paris - 3 rue d'Heliopolis Language Requirements:

    Time Type:
    If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

    We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.


    About Concentrix:
    We're a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities


    Company Overview:
    In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we're disrupting the market by being absolutely obsessed with making our clients' businesses better.

    We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.

    Our clients notice the difference too... in increased customer loyalty, improved business performance and differentiation in their markets.

    As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands.

    Concentrix. A passionate company powered by passionate people.

    Concentrix CVG Corporation

    is an EEO/AA/M/F/Vet/Disability Employer.

    #J-18808-Ljbffr
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