Quality Manager - Los Angeles, United States - Community Clinic Association of Los Angeles County

Description

Job Description

Job Description

Quality Manager

The Community Clinic Associate of Los Angeles County (CCALAC) is a non-profit membership organization that provides a wide variety of essential services to community health centers that serve the Los Angeles region.

Founded in 1994, CCALAC's mission is to "empower health centers to remain at the forefront of health care transformation. We forge partnerships, foster innovation, promote health equity, and advocate for the communities they serve."

CCALAC represents 66 community health center organizations that provide comprehensive primary, dental and behavioral health services throughout Los Angeles County.

Health centers in Los Angeles serve 1.8 million patients annually regardless of ability to pay. These organizations include private, non-profit, Federally Qualified Health Centers (FQHCs), and community health centers.
CCALAC'S COMMITMENT TO JUSTICE, EQUITY, DIVERSITY AND INCLUSION

CCALAC strives to be an anti-racist organization with a culture that is equitable, inclusive and supportive of all employees and members.

Our core values of partnership, equity, innovation, integrity, and service guide us in our internal collaborations, and in our work with our members and the community.

We are committed to advancing racial and social justice and health equity, and will demonstrate this commitment through our organizational culture, policies, business practices, programs and services, communication, and leadership structures.

JOB SUMMARY
Reporting to the Sr. Manager of Data Operations, the Quality Manager oversees CCALAC's Quality Program.

The Quality Manager provides technical support and oversight in the areas of data capture and reporting, and data systems integration.

The Quality Manager also facilitates the optimization of data flows between CCALAC teams and membership.

The Quality Manager will support the Clinical Services Division by providing coaching and technical assistance to member health center quality improvement (QI) teams using quality improvement methodologies, tools, and templates, and by managing technical systems for the collection, storage, and analysis of clinical data.

LOCATION:

Candidates must reside in one of the following Southern California counties: Los Angeles, Ventura, Santa Barbara, Kern, San Luis Obispo, Orange, Riverside, San Bernardino, San Diego and Imperial.

ANNUAL SALARY RANGE
$62,855 - $72,317

JOB DUTIES:

• Support Sr. Manager of Data Operations in management and maintenance of CCALAC's Customer Relations Management (CRM) and data storage system (Salesforce) to ensure CCALAC's ability to record member and affiliate participation across the agency including trainings, events, peer network updates, and data submissions.
• Assist in maintaining CCALAC's analytics platform (Einstein Analytics) in collaboration with the Sr. Manager of Data Operations to ensure CCALAC's ability to record and visualize data collected across the agency.
• Collaborate with Member Services Division on CCALAC's Member Portal (Community) to ensure CCALAC's ability to host agency specific details, engagement, and data for client viewing.
• Engage and integrate new CCALAC staff, members, and affiliates into CCALAC's Salesforce and Community Portal systems and provide/coordinate staff training to support use of the Salesforce system.
• Produce accurate statistical reports; develops charts, graphs, and data dashboards to inform the progress and/or direction of the Association's operational and project goals.
• Manage CCALAC's QI program and activities.
• In collaboration with CCALAC Divisions, develop QI projects and assist in delivering project activities.
• Provide technical assistance and coaching services to empower health center teams using methodologies, tools and templates to support project goals.
• Assist assigned health center teams, program consultants and coaches in maximizing the use of available health information technology resources to improve patient outcomes, increase efficiency, and improve workflows.
• Collect data from CCALAC member organizations and community partners on a regular basis for QI projects. Compile and assess the quality of data to increase compliance rates as measured by national benchmarks.
• Collaborate with Sr. Manager of Data Operations in utilizing audit tools to ensure that QI processes and measures are developed, and best practice models are shared with member organizations.
• Lead the collection, validation, mapping, and uploading of clinical quality data into the Salesforce platform.
• Support Sr. Manager of Data Operations in Salesforce contracting and license renewal process.
• Attend appropriate roundtable meetings (e.g., Clinical Advisory Group, Chief Operations Officer, Chief Financial Officer, Behavioral Health, Nursing & Clinical Support, Dental Directors) to share data presentations, solicit feedback, and encourage discussion on best practice sharing.
• Lead, develop agenda and facilitate the Quality Improvement Roundtable.
• Prepare data reports and presentations that clearly communicate data findings and QI recommendations for internal staff, member health centers, webinars, conferences, and community partners.
• Collaborate with Data Governance Committee, and the Salesforce and Community Portal subcommittees on updates to each platform as needed.
• Participate in evaluation activities to display successful outcomes.
• Perform other duties as assigned.

MINIMUM JOB REQUIREMENTS

• Bachelor's degree required. Master's degree preferred.
• At least two (2) years of experience in clinical quality assurance and quality improvement within a community health center setting.
• At least two (2) years of experience in data collection and analysis.
• Background and experience in project management.
• Ability to manage project data, evaluate results, and use information to identify solutions.
• Ability to work on multiple projects.
• Working knowledge of HEDIS and UDS reporting preferred.
• Experience developing and providing presentations to health care and other professionals.
• Ability to evaluate health care related data.
• Ability to facilitate and coordinate the work as part of a team and independently.
• Ability to maintain confidential information.
• Excellent interpersonal skills with internal staff and member health center staff.
• Strong reading comprehension, oral and written skills required.
• Knowledge of community health centers and Federally Qualified Health Centers (FQHCs) preferred.
• Excellent organizational skills and attention to detail.
• Must be able to occasionally travel to participating member health centers within LA County.
• Understanding of Salesforce platform design and development of Salesforce Community Cloud, platform architecture and out of the box functionality and configuration.
• Demonstrated proficiency with MS Office Suite (Word, Excel, PowerPoint, and Outlook) required.
• Able to utilize a racial equity approach within a service, program or team.
• Ability to work well with others and across differences, including race, gender, functional silos, levels, etc.
• Listens actively and hears and acts on feedback related to identity and equity with humility.
• Strong sense of accountability to community.

WORKING CONDITIONS

• Majority remote position with in-person meetings and convenings, as needed. Option to work fully in person at CCALAC's offices, if desired.
• Works in a fast paced, high-volume environment with frequent interruptions and critical deadlines.
• Some potential for repetitive motion injury and eye strain from working on computers.
• Some car travel throughout Los Angeles County. Some potential for injury from car accident.
• Travel outside of Los Angeles County to include overnight stays, as necessary.
• Requires occasional on-site visits to community health centers with possible exposure to working conditions at a community health center. Most site visits are expected to be in a meeting room designed for that purpose.

PERKS & BENEFITS

• Flexible Work Schedules

2. 100% Paid Medical, Dental & Vision Coverage for Employee
3. 401(k) Plan with employer match

• Employee Assistance Plan
• Group Term Life Insurance
• Flexible Spending Account
• Aflac Supplemental Plans
• Annual Personal Development Funds

If you are interested in applying for this position, please submit cover letter and resume to

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