Alexander Chung

Driven by efficiency and quality, I strive to solve complex problems in time-sensitive environments.
I am passionate about developing custom frameworks to ultimately create a better work environment.

• Built and enhanced business systems, programs, and operating instructions that franchisees use to manage their business, supervise their employees, optimize operations, develop talent, improve leadership abilities, build relationships with customers, and successfully run their learning centers
• Facilitated company wide adoption of Wrike.
• Helped in transitioning efforts from Salesforce to FranConnect as Mathnasium’s main CRM and royalty management systems.
• Managed standardizing Canada’s payment processing systems.
• Managed the release of Mathnasium’s new virtual center platform.
• Developed an efficient process to reformat documents
and maintain usability post-translation. My workflows reduced our budget and increase productivity.
• Responsible for creating an efficient system to format, localize, and translate thousands of documents across multiple languages for global expansion, spanning over 7 countries and 60international franchise locations.
• Facilitated key partnerships between publishers and our international stakeholders to ensure timely deliverables and maintain high-quality standards.
• Managed the education team to deliver translated and formatted materials to Mexico, Saudi Arabia, and China.
• Coordinated efforts to expand our curriculum internationally
in conjunction with our Director of International Education.
• Wrote scripts to improve efficiency when localizing, bulk exporting, and bulk renaming documents.
• Maintained and organized documents across multiple countries.
• Worked with our curriculum development team to create and improve math curriculum across all ages.
• Created and improved review and corrections processes.
• Facilitated methods to increase team collaboration.
• Trained new team members to be proficient in InDesign and brand-guide standards.
• Developed micro-systems to support franchisees in business operations.

Bachelor of Science - BS,
Applied Mathematics,
June 2012