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    Call Center Customer Service Representative - Boston, United States - TEKsystems

    TEKsystems
    TEKsystems Boston, United States

    1 week ago

    Default job background
    Description

    Hiring: Call Center Customer Service Representative

    Description:

    Customer Service Reps are taking 200 calls a day from incoming patients of Dr.'s for their clinics which are Hospitals and Smaller Health Clinics. The CSR is responsible for determiningwho is the on-call contact at the clinic, pull up the contact info in the database and triage the call to the appropriate contact.

    Qualities/Attributes we are seeking:

    1. Someone who's looking to learn, avid learner

    2. Competitive and eager to help others

    3. Flexibility in schedule (10 hours of availability to be scheduled an 8-hour shift)

    4. Someone with positive attitude

    5. Good tenure***

    6. Near perfect Attendance needed (reliability)

    Schedule:

    Since this is a 24/7 call center, there are no set shifts. Instead, there is a window that allows us some flexibility when scheduling. Schedules are made typically 3-4 weeks in advance, so you always know what days you are working. All shifts require working every Saturday OR Sunday. This is a requirement.

    2nd shift Tuesday-Saturday, 8-hours between 2pm-11pm

    2nd shift Sunday-Thursday, 8-hours between 2pm-11pm

    Training

    Typically training is held 10:30a -7pm

    ATTENDANCE IS MANDATORY DURING TRAINING 2-3 WEEKS

    IF YOU MISS TRAINING YOU WILL BE DISMISSED FROM THE CLASS

    No Free Parking- Public Transportation is highly encouraged

    Top Skills Details:

    Customer service

    Call center experience

    Data entry

    Health Care experience

    Additional Skills:

    Good call quality and phone presence

    Courteous

    Ability to think quickly in a high-pressure situation (some calls are emergent)

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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