Customer Service Representative Ii Phones - Boston, United States - SaviLinx

SaviLinx

Verified Company

Boston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB TITLE:
Customer Service Representative II Phones ($16/hr + $1/pay for performance)

DEPARTMENT:
Operations

REPORTS TO:
Supervisor

FLSA STATUS:
Non-Exempt

OUR GUIDING PRINCIPLES:

Make every interaction Count

Act with Respect and Integrity

Demonstrate Passion for Continuous Improvement

Be Worth of Trust from all Stakeholders

OVERVIEW:

The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills.

This is a
work from home position.

ESSENTIAL FUNCTIONS:

Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Coordinates claims electronically and via telephone.
Handles eligibility inquiries and all lines of business.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Meets demands for privacy, confidentiality, precision.
Documents all customer information, communications in Customer Relationship Management (CRM) system.
Maintains a working knowledge of our clients' requirements using a Knowledge Base.
Provides mentoring, training, and development to other CSRs as needed.

SUPERVISORY RESPONSIBILITIY:

This position has no supervisor responsibility.

EXPECTED WORKDAY/

HOURS:

This position requires full, flexible availability, although will generally be M-F 8-5.

QUALIFICATIONS:

2+ years of college preferred.
2+ years of contact center experience preferred.
High school diploma or equivalent required.
18 years of age or older
Time management skills and the ability to work independently are essential for this role.
Excellent organizational, written and oral communication skills.
Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
Customer service oriented (empathetic, responsive, patient, and conscientious)
Must have experience with maneuvering electronic data between various environments.
College degree preferred.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY:

SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER

Pay:
$ $17.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k)

matching

Dental insurance
Health insurance
Onthejob training
Paid time off
Vision insurance
Work from home

Experience level:

2 years

Shift:

Day shift

Weekly day range:

Monday to Friday

Work setting:

Call center
Hybrid work

People with a criminal record are encouraged to apply

Application Question(s):

This is a work from home position, but you must be able to travel to our Lawrence, MA facility for equipment, meetings with supervisors, power outages, computer issues, and more. Do you live near our Lawrence, MA facility?

Work Location:
Hybrid remote in Boston, MA 02108