Csr - Customer Service Representative - Malden, United States - Minuteman Press

Minuteman Press

Verified Company

Malden, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

You will be responsible for entering orders into our proprietary management software, which we will train you how to use.

Duties will also include but are not limited to:

advising the customer on their project, custom project quoting, customer correspondence through the order process, vendor relations, filing and assisting in the digital printing and bindery operations when needed.

We have a fast paced, exciting work environment with a strong commitment to customer satisfaction.

Duties:

Answering phones and assisting walkin customers at the front counter in a professional and courteous manner.
Courteous communication with clients to assist them with quoting, work ordering and invoicing their project, with a mindset of accuracy, efficiency, and quality.
Review job specifications from customers and accurately enter all job details into our data management system to ensure work orders reflect exact and timely production.
Receivables promptly collecting deposits as necessary and following up on open invoices. Including mailing out printed statements on the first of each month.
Editing and updating work orders and their statuses as they progress through production, while keeping customers informed of necessary status changes.
Filing of documents in file cabinet.
General shop cleaning/including maintaining a clean, organized front counter and lobby area.
Accountability and ownership for the tasks assigned.
Assist in the production, finishing and packaging of print jobs as needed.

Requirements:

Previous experience in a fastpaced Customer Service environment
Excellent communications skills, verbal and written, with the ability to communicate clearly, comprehensively and pleasantly
Professional appearance and attitude
Exceptional attention to detail
High organizational competence, with the ability to multitask effectively
Strong math skills
High level of proficiency with Microsoft Office
Knowledge of Adobe Creative Cloud suite helpful, but not required
Previous printing/graphic design experience helpful, but not required.
Ability to work in a fastpaced environment, and a 'can do attitude' with the ability to get the job done within certain time restraints.
Ability to work independently and prioritize own workload.
Common sense, on the go, quick decisionmaking ability.

If you are enthusiastic, enjoy working with people and you are looking for a great opportunity in an exciting industry, please submit your resume along with a cover letter.

Job Type:
Part-time

Pay:
$ $19.00 per hour

Expected hours:
per week

Benefits: