Patient Services Representative - Somerville, United States - BrightView Health

BrightView Health
BrightView Health
Verified Company
Somerville, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Patient Services Representative

  • Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient inclinic experience. Your dedication will help set our patients on the path to successful recovery with every visit._

RESPONSIBILITIES:

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ADMINISTRATIVE DUTIES:


  • Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
  • Schedule and confirm patient appointments.
  • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
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COORDINATION AND COMMUNICATION:


  • Communicate with various teams both within the clinic and with central support regarding patient appointments and followup needs.
  • Attend required meetings/huddles and collaboration within clinic team.
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DOCUMENTATION AND COMPLIANCE:


  • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
  • Familiarity with HIPAA and 42CFR part 2 desired.

KNOWLEDGE SKILLS, AND ABILITIES

  • Excellent verbal and written communication skills
  • Strong customer servicecentric approach to work, take initiative to offer solutions to patient inquiries.
  • Highly empathetic and compassionate to effectively support the recovery journey of BrightView's patients
  • Competent at working with a diverse population of colleagues and patients
  • Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
  • Teamplayer, able to work collaboratively in a multidisciplinary healthcare environment
  • Adaptable and agile within a dynamic work environment
  • Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
  • Embraces BrightView's culture of compliance operates with a high degree of integrity and compliance to work standards and regulatory requirements

QUALIFICATIONS:

-
EXPERIENCE:


  • Preferred: 2+ years of prior front desk experience.
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EDUCATION:


  • Required: Highschool Diploma or equivalent.

BENEFITS AND PERKS

  • PTO (Paid Time Off)
  • Immediately vested and eligible in 401k program with employer match.
  • Company sponsored ongoing training and certification opportunities.
  • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
  • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
  • Tuition Reimbursement after 1 year in related field
We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.


Pay:
$ $22.00 per hour


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Healthcare setting:

  • Outpatient

Schedule:

  • Monday to Friday

Ability to Relocate:

  • Somerville, MA: Relocate before starting work (required)

Work Location:
In person
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