Customer Service Representative - Cambridge, United States - MIT

MIT

Verified Company

Cambridge, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

CUSTOMER SERVICE REPRESENTATIVE, _Facilities-Customer Service Center_, to provide administrative support and coordination to the Facilities' Customer Service Center. Will provide day-to-day operational services, ensure timely and accurate maintenance of the work tracking system, and provide a high level of support and satisfaction for customers. Primary responsibilities include responding to customer inquiries and requests; maintaining computerized data reporting systems; monitoring, coordinating, and reporting on multidivisional work; providing work status reports to internal and external customers; dispatching personnel; assisting with administering customer surveys; distributing keys; and performing other administrative duties as required.

Job Requirements

- REQUIRED_: high school diploma or its equivalent; at least three years' experience in a customer service or facilities operations environment; ability to interact effectively with others; initiative, demonstrated sense of urgency and ability and willingness to develop an understanding of the division's goals in order to successfully complete tasks; ability to multitask and prioritize work and meet changing deadlines; excellent organizational, problem-solving, interpersonal, and customer service skills; ability to handle situations diplomatically; above-average computer skills, proficiency with all Microsoft Office programs, and willingness and ability to learn other programs

_PREFERRED_:
post-secondary education and knowledge of SAP. Job #24013-5**Overtime may be necessary.

Employment is contingent upon the completion of a satisfactory background check.