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    Permits Specialist, Renewals - Boston, United States - SimpliSafe

    SimpliSafe
    SimpliSafe Boston, United States

    1 week ago

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    Description

    What You'll Do

    SimpliSafe is seeking a self-starting, dependable, and customer-oriented candidate to join our Permits team, specializing in Renewals & Invoicing. This role can be based out of either Boston, MA or Richmond, VA.

    This role requires a high level of attention to detail, the ability to manage multiple priorities, and strong relationship-building skills. If you are looking for a position where you can see the impactful results of your task management while providing excellent customer service - this is the job for you

    Primary responsibilities include:

  • Receive and process initial permit fees, renewal fees and false alarm fines.
  • As of today, SimpliSafe is responsible for ensuring payment to 38 municipalities, though this number is likely to grow as we continue to scale
  • Keep detailed records on all incoming and outgoing finances to ensure all applicable expenses are recouped
  • Maintain detailed tracking of all fines and fees related to each municipality
  • Submit payment for initial permit fees, renewal fees and false alarm fines using Coupa or Deluxe eChecks
  • Facilitate communication between the permits team and the municipalities when related to billing and expenses, including instances of overpayment or underpayment to ensure we remain in compliance with regulations
  • Conduct monthly audits to ensure all recuperation processes have been followed, escalating issues where there are gaps in recuperation
  • Handle all manual work involved in the bulk billing process, including manually updating file formats and manually auditing for errors
  • Assist permits manager with invoicing requests and any other permits billing needs that may arise

    • What You'll Bring

  • Strong time-management skills and calendar management skills
  • Strong relationship management skills; must feel comfortable to own relationships with SimpliSafe customers and the municipalities we partner with
  • Must feel comfortable to own relationships with SimpliSafe customers and the municipalities we partner with
  • Proficient in Google Suites (Gmail, Sheets, Docs, Drive)
  • Strong command of Microsoft Excel
  • Exemplary organizational skills, particularly in digital information management and digital account management
  • Clear, effective email communication skills
  • Familiar with navigating virtual communication mediums such as Zoom or Google Meet
  • A history of researching and validating credible sources of information
  • Experience working with city and local government agencies a plus

    • What Values You'll Share

  • Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
  • Aim High - Always challenging ourselves and others to raise the bar.
  • No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
  • One Team - Taking a highly collaborative approach to achieving success.
  • Lift As We Climb - Investing in developing others and helping others around us succeed.
  • Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.
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