Small Business Specialist I - Boston, United States - TD Bank

TD Bank
TD Bank
Verified Company
Boston, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Work Location:

Remote Boston (MA)


Hours:

40


Pay Details:

$ $40.25 USD


Line of Business:

Personal & Commercial Banking

The Small Business Specialist I proactively deepens relationships with existing Small Business customers within a specified territory.

The Small Business Specialist I ensures equal access to banking products and services across all communities including businesses in low-to-moderate income areas and minority communities.

This job initiates contact with all new Small Business customers by conducting a customer assessment within 30 days of them joining the bank.

This role assigns Customer to the proper TD Relationship Manager (RMLM, SB Specialist, Store Manager) based on the results of the customer assessment.


Depth & Scope:


  • Actively calls all New Small Business customers that have opened accounts in partner stores and completes a customer assessment
  • Actively calls SB customers assigned and meets with them as necessary to deepen relationship, manage customer service issues, and identify product needs
  • Assigns SB Customers to proper TD Relationship Manager based on customer parameters
  • Directly manages group of Stores loan portfolio within Front End Fulfillment process, responsible for the origination, structuring and closing of all non RMLM Small Business loan requests.
  • Develops Small Business product expertise to properly vet potential product fits for our customer base
  • Works with the Stores and Commercial Bank to ensure superior Customer service as measured by CWI
  • Manages Portfolio of all loans in Front End Fulfillment process including relationship checkups and the renewal process.
  • Determines the proper relationship manager (RMLM/SB Specialist/Store Manager) for all new to bank customers and assigns appropriately
  • Possesses comprehensive knowledge of the local market, competitive offers, and economic trends

Education & Experience:


  • Bachelor's Degree or equivalent experience
  • 5+ Years of related experience
  • Two years of calling and lending or credit support related experience at the Small Business level
  • Demonstrated ability to achieve and exceed marketing goals
  • Needs to be able to understand and analyze personal and business financial statements


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.


Who We Are:


TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.


TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.

As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

**Our Total Rewards Package
**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more


Additional Information:

We're delighted that you're considering building a career with TD.

Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.


Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.

You'll have regular career, development, and performance conversations with your
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