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    Corporate Systems Administrator - San Francisco, United States - Pierce

    Pierce
    Pierce San Francisco, United States

    5 days ago

    Default job background
    Description
    • Handle support and service requests, assist with escalations and implement projects
    • Evaluate documented resolutions and analyze trends for ways to prevent future Problems
    • Stay informed of latest business trends and standards in hospitality IT and make recommendations for improvements
    • Alert IT Team to emerging trends in Incidents and propose possible solutions
    • Ensure that any planned interruption to services is scheduled through the change management process and coordinated with the business stakeholders
    • Assist in software and hardware roll-outs and communication to the end users
    • Travel as needed to multiple hotels within the US to implement projects for supported systems
    • Provide level 2 technical support for supported systems by investigating all reported Incidents and Problems, ensuring issues are recorded within the ticket system and resolved in a timely manner
    • Be part of an on-call weekly rotation for emergency and after hour incidents
    • Create and maintain documentation for supported systems. Documents will be for a variety of audiences including end users
    • Prioritize and schedule Service Requests, Incidents and Problems appropriately
    • Escalate Problems (when required) to the appropriately experienced team member or vendor
    • Ensure all systems and business applications are running at their best to minimize downtime. Be proactive as much as possible and collect/interpret data to predict and prevent failures
    • Provide accurate and up-to-date information on the status of Incidents, Problems, Known Issues and Workarounds
    • Identify and learn appropriate software and hardware used and supported by the organization
    • Perform hands-on fixes at the workstation level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
    • Test fixes to ensure Problem has been adequately resolved
    • Ensure that technology is used to automate and streamline processes wherever possible
    • Perform post-resolution follow ups with stakeholders
    • Manage vendor relationships appropriately and effectively
    • Make training recommendations as necessary

    Requirements

    • College diploma or university degree in a technical field such as Computer Science and/or 2-3 years equivalent work experience
    • Certifications in Point of Sales, Microsoft, ITIL or CompTIA (Preferred, not required)
    • Hospitality experience appreciated
    • Up-to-date knowledge of all relevant technologies including networking and client/server infrastructure and Point of Sales systems (Micros, Aloha or other)
    • Knowledge of computer hardware, including upgrades, provisioning and imaging of new equipment, diagnostics, etc
    • Experience with client and server operating systems, including Windows 7, 8.1, 10, embedded and Server 2012
    • Basic understanding of RDBMS (Relational Database Management System) and ETL (Extract Transform Load) concepts
    • Basic understanding of commonly used interfaces to exchange information across separate components of computer systems
    • Working knowledge of a range of diagnostic utilities, including command line troubleshooting commands
    • Familiarity with the fundamental principles of ITIL
    • Exceptional written and oral communication skills. Strong documentation skills. Fluent in English
    • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
    • Ability to conduct research into a wide range of IT issues as required
    • Up to 50% travel
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