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    Senior Account Manager - New York, United States - Critical Mass

    Critical Mass
    Critical Mass New York, United States

    2 weeks ago

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    Description
    Join us as a Senior Account Manager, where you'll be the driving force behind our client relationships.

    You're eager to expand and nurture these connections, and you'll have the backing and strategic guidance from our Account Director or Client Partner.

    With responsibility for client satisfaction, revenue growth, and business profitability, you'll thrive under the challenge.

    Crucially, you'll also play a leadership role within our agency, earning the trust of our clients—ranging from mid to senior levels—as their go-to advisor for outstanding digital experiences.


    You Will:
    Manage, and own the success and satisfaction of the client relationship

    Lead projects and initiatives to delivery

    Create opportunities for deeper collaboration and interaction that reinforces the client's status as an innovative participant in the creation of cutting-edge solutions

    Provide Critical Mass' internal teams with appropriate insight into client's strategic business initiatives

    Have a point of view on industry structure, trends, initiatives, best practises, and solutions, and you have the confidence to speak up and express your point of view

    Provide Critical Mass' Executive Sponsor, VP, Client Partner, or Account Director with insights into organizational opportunities for cross and up-sell opportunities

    Oversee the development of detailed proposals and statements of work with the support of core team members including an Account Director, VP, Client Partner, or member of the executive management team

    Participate in weekly client discussions with a level of polish and formality

    Proactively sell and manage customer expectations and communicate project and profit risks to internal team

    You Have:

    4-5 years of Account Management experience in a Digital Marketing Agency

    Proven success with complex clients, generating annual services revenues exceeding $2 million each

    Experience in customer loyalty initiatives, database marketing, and direct mail campaigns

    Solid understanding of user-centric digital product design principles

    Experience working in a complex integrated agency team (IAT) environment in a fast-moving setting

    Expertise as a product or category specialist, preferably in automotive

    Experience working on 360 / integrated campaigns, ideally at lead creative or digital agencies

    Understanding of CRM, content management, analytics, digital marketing, eCommerce, and internet technologies

    Proficiency in project management and digital media

    Strong negotiation and leadership skills

    Exceptional interpersonal skills, adept at building consensus and fostering team spirit

    Ability to juggle multiple tasks simultaneously

    Team-oriented mindset, with a knack for collaboration

    Creative problem-solving skills and a keen analytical mind


    Nice to have:
    Automotive experience

    What We Offer

    Global maternity and parental leave

    Competitive benefits packages

    Vacation, compassionate leave, wellness days, and flex days

    Access to online services for families and new parents

    Extensive winter holiday office closures

    Summer Fridays (off at 3:00 PM local time every Friday)

    Diversity and Inclusion Board with 15 affinity groups

    Enterprise-wide employee discounts


    The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible CM new hires & employees are the future of our organization, and we want to set you up for long-term success.

    In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.

    The ask stems from our want to:

    Strengthen opportunity for continuous learning

    Improve collaboration and team relationships

    Increase employee engagement


    We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

    #J-18808-Ljbffr
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