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    Call Center Representative - Nottingham, United States - Education Affiliates

    Education Affiliates
    Education Affiliates Nottingham, United States

    2 minutes ago

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    Description
    Job Description

    Represents and provides information about the EA schools to prospective students via the telephone.

    Essential Duties and Responsibilities:
    • Transfers phone calls to appropriate campus
    • Provides information about campuses
    • Provides a professional company image through phone interaction
    • Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
    • Organizes workflow to meet departmental goals
    • Meets all quality standards
    • Regular and reliable attendance
    Requirements

    Skills/Competencies/Qualifications:
    • High School Diploma or GED
    • Basic PC skills with capability to learn customer service applications
    • Persuasive communication skills
    • Typing 20-25 wpm
    • Previous call center / customer service experience preferred
    • Record of achievement illustrating strong goal orientation
    • Display of highest levels of integrity and intelligence
    • Ability to multi-task and to succeed within strict deadlines
    • Strong detail orientation and capability to be highly organized
    • Proven ability to interact effectively with prospective students


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