Supervising Service Coordinator - Ellicott City, United States - Service Coordination, Inc.

Service Coordination, Inc.
Service Coordination, Inc.
Verified Company
Ellicott City, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

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Description

Position Title:
Supervising Service Coordinator


Employment Status:
Full-time


Reports to:
Program Manager


Agency Division:

CCS

FLSA Status:
Exempt


SCI Summary:

SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.


Position Summary:

The Supervising Service Coordinator is a critical position that ensures services provided by each Service Coordinator is of the highest quality and that Service Coordinators are well supported to carry out their job responsibilities.

This position supervises a designated number of Service Coordinators and utilizes a situational leadership approach to support and develop Team Members.

This position is a member of the Leadership team, collaborating with other leaders, including members of the Senior Leadership team, to develop and implement innovative solutions that further our mission.


SCI Team Member Expectations:

All SCI Team Members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures; follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.


Essential Duties:


  • Manages Service Coordinators (SC) performance to ensure work meets quality personcentered Standards
  • Ensures that SCs are using person centered practices and principles in all aspects of their role including language and actions with the people supported and external and internal Team Members
  • Monitors Key Performance Indicators (KPIs)
  • Completes required Comprehensive Quality Review (CQR) and monthly Quality Assurance Data for oversight and performance evaluations. Completes one full review for each SC supervised per month (CQR)
  • Ensures Performance Utilization (PU) monthly benchmarks are met
  • Conducts 6month and annual performance evaluations for new Team Members
  • Conducts annual performance evaluations for SC Team Members over 1 year
  • Utilizes situational leadership to develop Team Members knowledge and skills
  • Takes disciplinary actions consistent with SCI policies and procedures to address performance concerns. Recommends to appropriate
    CCS Senior Vice President, Chief Program Officer, Program Manager, Team Member Experience Director, and EVP and Chief People and Culture Officer, termination of SCs when performance does not meet job expectations
  • May provide support for a small number of people supported; providing necessary functions described in the SC job description
  • Coordinates and assigns new Development Disabilities Administration (DDA) referrals, out of office transfer and reassignments to maximize SC Team Member's workload effectiveness
  • Updates, tracks, and monitors assignments in the SC database and LTSS
  • Records and maintains supervision records/tracking performance evaluations for developmental feedback and performance evaluations
  • Reviews the Quality Assurance Data for compliance standards on a monthly basis, and follows supervisor procedures
  • Participates in monthly organizational and program leadership meetings to stay informed of changes affecting policies, procedures and practices
  • Actively participates in work groups and committees in accordance with SCI procedures
  • Conducts and/or participates in ongoing meetings: Supervisor supervision, Program Manager Team meetings, monthly supervisory team meetings and monthly supervision meetings to stay informed of changes affecting processes, procedures and practices
  • Communicates SCI philosophy to agencies, the people we support and their families and service providers
  • Represents SCI in service provide negotiations, task forces and community education activities
  • Speaks to community groups to explain and communicate SCI purposes, programs and policies
  • Forms cooperative relationships with external stakeholders
  • Participates on and organizes external tasks forces and work groups
  • Supports SC training by reinforcing topics covered in New Team Member Training, reviewing SCI policies and procedures, coordinating shadowing opportunities, observing, identifying and delivering training based on strengths and areas in need of development
  • Performs all duties as described and others as required, using the foundation of SCI philosophy and values

Supervisory Duties:


  • Supervises a designated number of Service Coordinators
  • Supports service coordinators in the development a
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