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Quality Representative Hybrid
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Quality Representative Hybrid
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University of Maryland Medical System Baltimore, United StatesJob Description · Job DescriptionCompany Description · This is a hybrid position requiring some onsite time in Hunt Valley. · The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland ...
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CRC Insurance Baltimore, United StatesThe position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. · Need Help? · If you have a disability and need assistance with the application, you can requ ...
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Homefront Coordinator
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CRC Group Towson, United StatesThe position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. · Need Help? · If you have a disability and need assistance with the application, you can reque ...
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Outreach Coordinator
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University of Maryland Medical System Baltimore, United StatesJob Description · Job DescriptionCompany Description · This is a hybrid position requiring some onsite time in Hunt Valley. · The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland ...
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Outside Sales Representative
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Special Assistant People's Counsel
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Office of the Attorney General- State of Maryland Baltimore, United States Part timeThe Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the State's legal business, acting as legal advisors and representatives of the major agencies, various boards, ...
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Mail Clerk
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Assistant Attorney General Vi- Courts and Judicial
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Ar Collection Specialist
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Able Program Coordinator
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Epic Application Coordinator Jr Level
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Solar Sales Representative
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Ld. Database Administrator
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Director, Business Operations
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Business Accreditation Specialist
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Better Business Bureau of Greater Maryland Baltimore, United StatesAre you an experienced tele-sales professional looking for a rewarding hybrid sales position with an organization you can be proud to represent? Are you in search of a sales career that offers a great work/life balance? Are you a person who likes to work for a greater cause, know ...
Call Center Customer Service Representative- Hybrid - Middle River, United States - Mary Kraft HR
Description
Job Description
Job DescriptionJob Title: Customer Service Representative
Summary: Under the direction of the Customer Service Supervisor(s), CSRs are the primary customer contact responsible for all telephone inquiries. CSRs open and manage customer accounts, processes payments, and opens cases on behalf of customers for further research. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.
Skills: Able to be flexible to work varies schedules 11:30AM-8:30PM M-F and Sat 8:00-4:30pm.
Training Schedule: 8:30-5:00PM (1 Month)
Essential Duties and Responsibilities include the following. Other duties may be assigned.
· Assists customers with the account opening process.
· Accurately explains the terms/conditions and policies/procedures relating to the account.
· Processes account payments, perform cash out process at end of shift
· Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
· Performs account maintenance, including account changes, adjustments, and statement requests.
· Contacts customers for additional account information.
· Assists in problem correspondence as required.
· Prepares reports including CSR Daily Activity report and cash out report.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Education: High school diploma (some college preferred) and a minimum of 2 years' experience in delivery of customer service and support programs.
Skill: Acquires job skills and learns company policies and procedures to complete tasks.
Job Complexity: Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
Supervision: Normally follows established procedures on routine work, requires instructions only on new assignments.
Experience: Typically requires a minimum of 0 - 1 year of related experience.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Company DescriptionMary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing's Client and Talent Diamond Awards.We're here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.
Company Description
Mary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing's Client and Talent Diamond Awards.\r\r
We're here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.
