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    Call Center Representative - Owings Mills, United States - Peak Custom Remodeling

    Peak Custom Remodeling
    Peak Custom Remodeling Owings Mills, United States

    5 days ago

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    Description

    Job Description

    Job Description

    We are looking for 1-2 highly experienced inside sales representatives that will be the liaison between our company and its current and potential customers.

    The job would be part time/full time approximately 35-40 hours per week and pays a combination of hourly, commissions, and bonuses.

    Compensation would be $900 and up to $1500 per week ($46,800-$78,000/year) working only 8 hours per day. The successful candidate will be able to accept ownership for effectively fielding customer inquires, questions, and concerns; keeping customer satisfaction at the core of every decision and behavior.

    Immediate potential growth

    Responsibilities

    • Manage large amounts of outbound calls in an efficient manner
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
    • Seize opportunities to upsell products when they arise
    • Build sustainable relationships and engage customers by going the extra mile
    • Make detailed notes of all conversations in our call center database in a comprehensible way
    • Meet personal/team qualitative and quantitative targets

    Skills

    • Previous experience in a customer support role - call center, sales, and/or telemarketing experience preferred
    • Previous experience with cold calling preferred
    • Track record of over-achieving quota with attention to detail.
    • Strong phone and verbal communication skills along with active listening
    • Familiarity with CRM systems and practices - MarketSharp experience preferred but not required
    • Customer focus and adaptability to different personality types
    • Ability to multi-task, set priorities and manage time effectively

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