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    Billing Client Support Specialist - Charlotte, United States - TalentBridge

    TalentBridge
    TalentBridge Charlotte, United States

    1 week ago

    talentbridge background
    Description

    TalentBridge, a leader in the professional recruiting industry, is seeking candidates to work as a Billing Client Support Specialist.

    Job Description:

    • Partner with clients to give status updates on requested move, add or change (MAC) activities, for Enterprise product types that include upgrades, downgrades, adjustments, bill-to address and other general account changes.
    • Enhance client satisfaction through detailed order management of post-sales and order entry activities for service orders within defined timeframes in adherence with department processes and procedures.
    • Review, research and resolve client concerns and issues, to include billing and credit disputes, aging activity, disconnects and general inquires using detailed research and clear communications.
    • Resolve major contract and billing system inconsistencies by identifying discrepancies and requesting corrections from Sales, Order Implementation, Sales Support or Provisioning.
    • Align Billing and other client resource management (CRM) systems through audits and updates of client information and ensure clean and synchronous databases for reporting teams.

    Qualifications:

    • 2+ years of experience with Billing & Call Center
    • 1+ year experience working with CRM such as Sales Force
    • Preferred Business to Business experience
    • Must be able to work on-site

    Job Type: Contract

    Salary: $ $19.00 per hour

    Benefits:

    • Dental insurance
    • Health insurance
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday
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