Jobs
>
Charlotte

    Customer Support Specialist - Charlotte, United States - Octapharma Plasma, Inc.

    Octapharma Plasma, Inc.
    Octapharma Plasma, Inc. Charlotte, United States

    3 weeks ago

    Default job background
    Pharmaceutical / Bio-tech
    Description

    Octapharma Plasma offers opportunities to make a meaningful difference in the lives of patients by providing life-saving medicines, rewarding donors, and fostering growth in the teams at donation centers, offices, and labs. Join us in the role of Customer Support Specialist.

    Responsibilities:

    • Support marketing and DX counterparts in donor-focused activities
    • Monitor and respond to incoming requests from center management related to the DX team
    • Manage day-to-day responsibilities, updates, and reporting with the contact center
    • Provide audit and analytical reports, offer insights for process changes and optimization
    • Track and analyze donor initiatives, make recommendations for optimization
    • Collaborate with various teams to assist in curating and facilitating training
    • Facilitate the effectiveness of third-party vendors and contractors
    • Perform other related duties as assigned

    Qualifications:

    • Bachelor's degree in Marketing, Sales, or Communications
    • Experience with analyzing CSAT, NPS, and other Customer Experience metrics
    • 1-3 years of working experience in a customer-centric field
    • Experience with contact centers preferred
    • Demonstrated customer service, training skills, decision-making ability
    • Strong organization, multi-tasking, and problem-solving skills
    • Proficiency in project management tools and Microsoft Office Suite
    • Strong interpersonal communication skills
    • Diverse people skills

    Join us for satisfying work, real rewards, and benefits including formal training, medical, dental, and vision insurance, retirement plan, and more. Octapharma Plasma, Inc. is dedicated to creating life-saving medicines through teamwork, compassion, and expertise.

  • Atos

    IT Support Specialist

    2 days ago

    Atos Charlotte, United States

    **IT Support Specialist** · **Location:** Charlotte, NC, US-US **About Atos** · Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, ...

  • Camelot Consulting, Inc.

    Support Specialist

    3 weeks ago

    Camelot Consulting, Inc. Charlotte, United States

    Camelot Consulting, Inc. is a 30+-year-old software development firm located near Pineville, NC, equipped with a talented staff of software designers, programmers, and consultants. We develop, sell and support software for the 3rd party logistics market which includes public ware ...

  • Strategic Staffing Solutions

    Production Support Specialist

    2 weeks ago

    Strategic Staffing Solutions Charlotte, United States

    STRATEGIC STAFFING SOLUTIONS HAS AN OPENING · This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available The details are below. · Job Title: Production Support Specialist (Ab Initio/ Terada ...

  • University of North Carolina at Charlotte

    Administrative Support Specialist

    1 day ago

    University of North Carolina at Charlotte Charlotte, United States

    Position Information · General Information Vacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number NC Salary Grade Equivalency GN06 Classification Title Administrative Su ...

  • University of North Carolina at Charlotte

    Admin Support Specialist

    1 week ago

    University of North Carolina at Charlotte Charlotte, United States

    Position Information · General Information Vacancy Open to All Candidates Employment Type Permanent - Part-time If time-limited, note appointment end date Hours per week 25 Months per year 12 Position Number NC Salary Grade Equivalency GN06 Classification Title Admin Support Spe ...

  • University of North Carolina at Charlotte

    Administrative Support Specialist

    5 days ago

    University of North Carolina at Charlotte Charlotte, United States

    Position Information · General Information Vacancy Open to All Candidates Employment Type Permanent - Part-time If time-limited, note appointment end date Hours per week 28 Months per year 12 Position Number NC Salary Grade Equivalency GN06 Classification Title Administrative Su ...

  • University of North Carolina at Charlotte

    Administrative Support Specialist

    1 week ago

    University of North Carolina at Charlotte Charlotte, United States

    Position Information · General Information Vacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number NC Salary Grade Equivalency GN06 Classification Title Administrative Su ...

  • Charlotte-Mecklenburg Schools

    Instructional Support Specialist

    2 weeks ago

    Charlotte-Mecklenburg Schools Charlotte, United States

    Job Number Start Date Open Date 04/16/2024 Closing Date General Definition of Work · The Instructional Support Specialist, under moderate supervision, performs intermediate level work with limited decision-making discretion supporting master teachers and classroom teachers by ...

  • University of North Carolina at Charlotte

    Administrative Support Specialist

    3 weeks ago

    University of North Carolina at Charlotte Charlotte, United States

    Position Information · General Information Vacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number NC Salary Grade Equivalency GN06 Classification Title Administrative Su ...

  • Magical Destinations Travel

    Client Support Specialist

    6 days ago

    Magical Destinations Travel Charlotte, United States

    Your Gateway to a Rewarding Career · Are you passionate about your clients and delivering outstanding customer service? Magical Destinations Travel is on the lookout for a Client Support Specialist to enhance our · dedicated team. We pride ourselves on creating a professional, su ...

  • InsideHigherEd

    Admin Support Specialist

    6 days ago

    InsideHigherEd Charlotte, United States Administrative Jobs ,

    Vacancy Open to:All Candidates · Employment Type:Permanent - Part-time · Hours per week:25 · Months per year:12 · Position Number:002145 · NC Salary Grade Equivalency:GN06 · Classification Title:Admin Support Specialist - journey · Working Title:Admin Support Specialist · Salary ...

  • Billy Graham Evangelistic Association

    Events Support Specialist

    2 weeks ago

    Billy Graham Evangelistic Association Charlotte, United States Full time

    Description · Is God calling you to ministry? · For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, ...

  • American Airlines

    Specialist, IT Inventory Support

    5 days ago

    American Airlines Charlotte, United States

    Intro · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with ...

  • EMCOR Group

    Client Support Specialist

    3 days ago

    EMCOR Group Charlotte, United States

    The Client Support Specialist will assist the Sales Manager with "house" accounts sales and administration. Will also work closely with Business Development Managers in post sale "hand-off" of B/ C level clients. Responsibilities include but are not Client Support, Support Specia ...

  • Infovisa

    Product Support Specialist

    3 weeks ago

    Infovisa Charlotte, United States

    Position Title: Product Support Specialist · Employment Type: Full-Time, Exempt · Degree: 4-Year Degree · Position Summary: · The primary role of this position is to provide first level support to Infovisa's clients. This support includes but is not limited to troubleshooting a v ...

  • Elior North America

    Technical Support Specialist

    2 weeks ago

    Elior North America Charlotte, United States

    Technical Support Specialist Job Reference Number: 18470 Employment Type: Full-Time, Hybrid Segment: Elior Corporate Brand: ENA Corporate State: North Carolina (US-NC) When you join Elior North America, you are joining a food service team that is uni Support Specialist, Technical ...

  • GCI Residential LLC

    Technology Support Specialist

    6 days ago

    GCI Residential LLC Charlotte, United States

    Job Type · Full-time · Description · GCI Residential is a leading multifamily residential apartment company dedicated to creating exceptional places to live and work. GCI focuses on the ground-up development, construction, and management of Multifamily projects in high growth m ...

  • Infovisa

    Software Support Specialist

    2 days ago

    Infovisa Charlotte, United States

    JOB DESCRIPTION · Position Title: Product Support Specialist · Location: Cornelius, NC · Employment Type: Full-Time, Exempt · Degree: 4-Year Degree · Minimum Experience: 3 Years · Position Summary: · The primary role of this position is to provide first level support to I ...

  • Delaney Advantage Technologies

    User Support Specialist

    3 weeks ago

    Delaney Advantage Technologies Charlotte, United States

    Job Description · Job DescriptionDelaney Advantage Technologies, LLC is a Verified Service-Disabled Veteran-Owned Small Business (SDVOSB) with the Department of Veteran Affairs (VA) that specializes in sustainable Information Technology solutions for the Federal government. Found ...

  • ImagineSoftware

    Software Support Specialist

    2 days ago

    ImagineSoftware Charlotte, United States

    Job Details · Job Location · Remote - Charlotte, NC · Position Type · Full Time · Salary Range · $55, $65,000.00 Salary/year · Software Support Specialist · How this Role Makes an Impact · The Software Support Specialist role is an essential piece to our Imagine team, and ...