Customer Support Specialist - Charlotte, United States - Octapharma Plasma, Inc.

Octapharma Plasma, Inc. Charlotte, United States

1 month ago

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Pharmaceutical / Bio-tech

Description

Octapharma Plasma offers opportunities to make a meaningful difference in the lives of patients by providing life-saving medicines, rewarding donors, and fostering growth in the teams at donation centers, offices, and labs. Join us in the role of Customer Support Specialist.

Responsibilities:

Support marketing and DX counterparts in donor-focused activities
Monitor and respond to incoming requests from center management related to the DX team
Manage day-to-day responsibilities, updates, and reporting with the contact center
Provide audit and analytical reports, offer insights for process changes and optimization
Track and analyze donor initiatives, make recommendations for optimization
Collaborate with various teams to assist in curating and facilitating training
Facilitate the effectiveness of third-party vendors and contractors
Perform other related duties as assigned

Qualifications:

Bachelor's degree in Marketing, Sales, or Communications
Experience with analyzing CSAT, NPS, and other Customer Experience metrics
1-3 years of working experience in a customer-centric field
Experience with contact centers preferred
Demonstrated customer service, training skills, decision-making ability
Strong organization, multi-tasking, and problem-solving skills
Proficiency in project management tools and Microsoft Office Suite
Strong interpersonal communication skills
Diverse people skills

Join us for satisfying work, real rewards, and benefits including formal training, medical, dental, and vision insurance, retirement plan, and more. Octapharma Plasma, Inc. is dedicated to creating life-saving medicines through teamwork, compassion, and expertise.

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