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    Product Support Specialist - Charlotte, United States - Infovisa

    Infovisa
    Infovisa Charlotte, United States

    3 weeks ago

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    Description

    Position Title:
    Product Support Specialist


    Employment Type:
    Full-Time, Exempt

    Degree: 4-Year Degree


    Position Summary:
    The primary role of this position is to provide first level support to Infovisa's clients.

    This support includes but is not limited to troubleshooting a variety of systems or process related operational issues; training operational, administrative and investment staff on utilization and functionality of the software.

    The Product Support Specialist participates in regular testing of the products offered by Infovisa.

    Essential Functions of Product Support Specialist:
    Provide in-depth support to Infovisa clients by resolving incoming inquiries using various tools
    Plan, coordinate and conduct training for new and existing Infovisa clients
    Develop proficiency in products and services built and supported by Infovisa
    Effectively explain system functionality and business processes to team members and clients.
    Troubleshoot and research issues reported by customers in a timely manner using a variety of methods.
    Assist with the upgrade of databases and delivery of our most recent release of software
    Prepare user and internal documentation
    Assist with quality assurance testing for all products offered by Infovisa

    Preferred Talents of Product Support Specialist:
    Relationship builder
    Analytical thinking and problem solving
    Exceptional organization skills and ability to work with deadlines
    Independent with a team orientation
    Self-directed and takes initiative

    Qualifications of Product Support Specialist:
    Three years professional work experience
    Proficient knowledge of Trust Operations, Wealth Management or other investment related experience preferred
    Proficient in Microsoft Office products
    Ability and willingness to travel
    Infovisa, Inc. is an Equal Opportunity Employer. We welcome all qualified candidates who can legally work in the United States. We are not able to sponsor applicants who require work visas.
    About Infovisa
    Infovisa is a leading provider of financial technology solutions delivered to forward-thinking trust, wealth management, and retirement professionals.

    Infovisa's solutions empower its clients to acquire new customers, invest assets effectively, manage trust and investment portfolios efficiently, and flexibly report results to customers.

    For more information about Infovisa, visit
    Do you require work visa sponsorship for employment?

    #J-18808-Ljbffr
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