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    Support Specialist - Charlotte, United States - Camelot Consulting, Inc.

    Camelot Consulting, Inc.
    Camelot Consulting, Inc. Charlotte, United States

    2 weeks ago

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    Description
    Camelot Consulting, Inc.

    is a 30+-year-old software development firm located near Pineville, NC, equipped with a talented staff of software designers, programmers, and consultants.

    We develop, sell and support software for the 3rd party logistics market which includes public warehousing and transportation companies. Our application is developed upon the Microsoft Dynamics NAV ERP system.
    We empower our clients with innovative technology solutions by developing superior, value-priced software to surpass industry competition. Our solutions enable our clients to run their businesses more efficiently by enhancing their customer service and reducing costs. We strive to offer personal service and are committed to satisfying our clients' individual needs.

    About this position:
    A Support Specialist is involved with many aspects of providing clients with exceptional customer service.

    Problem-solvers and those with great customer service and communication skills will excel at assisting users with issues they may run into within the software, questions they have about new features being released, consultation on software enhancements, customization, and integrations, and more.

    The following qualifications and traits are desirable for this role:
    Great customer service and communication skills
    Ability to "translate" between users and developers, such as converting functional requirements into
    Ingenuity in investigating problems and finding solutions Desire to learn new troubleshooting tools and functionality within our software, as well as within 3rd
    party software we use/integrate with, to support a wider breadth of features and functionality over time
    In addition to assisting clients with their support requests, other duties of the Support dept.

    at Camelot include, but are not limited to:
    Being the "hero" when software issues are escalated
    Internal QA testing for new Software Releases
    Assisting clients with Software Updates
    Technical software documentation
    Write-ups for developers to solve/improve the software
    Internal training on Camelot's software and standard operating procedures
    Developing new ideas and processes for continually improving Camelot's support services, such as enhancements to our Client Portal website to better retrieve necessary info from clients in order to serve them more efficiently

    Company Benefits:
    Team outings (quarterly), Company outings, and events
    Opportunities for advancement in our growing company
    Compensation negotiated based on experience and skills

    #J-18808-Ljbffr
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