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    Call Center Representative - Dallas, United States - Curate Corp Voice

    Curate Corp Voice
    Curate Corp Voice Dallas, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    About us:

    At Curate Corp Voice, we redefine excellence in the world of customer engagement. As a leading call center, we take pride in delivering exceptional communication solutions tailored to meet the unique needs of your business. With a commitment to excellence and a passion for customer satisfaction, we strive to be your trusted partner in elevating your brand's interaction with clients.

    Job Title: Call Center Representative

    Location: Dallas, TX

    Company: Curte Corp Voice


    Job Description: We are seeking a dedicated and enthusiastic Call Center Representative to join our team. The ideal candidate should possess excellent communication skills, a friendly demeanor, and a passion for assisting customers. As a Call Center Representative, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing exceptional customer service over the phone.

    Responsibilities:

    • Answer incoming calls and respond to customer inquiries promptly and professionally.
    • Provide information about products, services, and promotions.
    • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
    • Maintain a high level of product and service knowledge to effectively address customer concerns.
    • Accurately input and update customer information in the database.
    • Adhere to company policies and procedures at all times.
    • Strive to meet or exceed quality and performance targets.

    Requirements:

    • High school diploma or equivalent.
    • Excellent verbal and written communication skills.
    • Ability to remain calm and professional under pressure.
    • Strong problem-solving skills and attention to detail.
    • Proficiency in using computers and navigating multiple software applications simultaneously.
    • Flexibility to work varying shifts, including evenings, weekends, and holidays.
    Job Posted by ApplicantPro
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