- Provide customer service by engaging in positive interactions with pet families
- Answer a high volume of customer service calls in a work from home/ remote environment
- Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
- Gather and accurately document the pet's medical information and schedule appointments in an effective manner
- Meet all productivity, quality, and performance standards
- Guide emotional conversations in a calm and peaceful manner
- Go above and beyond to provide stellar customer service to pet families and our veterinarians
- Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
- Other duties may be assigned to the employee to ensure the highest standard of customer service
- Experience working in high call volume, customer service, or call center environments
- Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact
- Previous experience in a work-from-home environment or working with minimal peer interactions
- High attention to detail and ability to adapt to new processes
- Expected to be present for work, on time, every day for the entire duration of their shift
- Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period
- Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard
- Ability to lift up to 15 pounds
- Support Call Center hours are 7 am to 11 pm, 7 days a week, 365 days a year
- Schedule includes nights/weekends/holidays
- Must attend mandatory 4-week intensive training program at the beginning of employment
- 100% Company Funded Health Insurance
- 100% Company Funded Comprehensive Mental Health Support through Modern Health
- 100% Company Funded Gym Memberships, Classes, and Programming through Peerfit
- Dental, Vision, Life Insurance, Long Term and Short Term Disability
- Retirement Plan (Traditional 401k with 3% match & Roth 401k)
- Generous Paid Time Off
- Generous Paid Parental Leave
- Bereavement Leave
- Training & Development
- Pet Insurance
- Remote Work From Home
- This position is hourly non-exempt and is eligible for overtime
- Hourly pay starts at $15.00 per hour
- Previous call center experience and bilingual background could increase the hourly rate up to $2.00 per hour
-
Call Center Representative
1 week ago
Curate Corp Voice Dallas, United StatesAbout us: · At Curate Corp Voice, we redefine excellence in the world of customer engagement. As a leading call center, we take pride in delivering exceptional communication solutions tailored to meet the unique needs of your business. With a commitment to excellence and a passio ...
-
Call Center Representative
1 week ago
PetData Inc Dallas, United StatesPosition: Call Center Representative - NO WEEKENDS OR NIGHTS · Job Description: Full-time on-site call center position for Bilingual - English/Spanish representative. Shift will be Monday-Friday, 10:15 AM - 7:00 PM. · Duties: Answer inbound phone lines, assisting customers with ...
-
Call Center Representative
2 weeks ago
the Blue Agency Dallas, United StatesJob Title: Call Center Representative · Job Summary: · We are seeking a highly motivated and enthusiastic individual to join our team as a Call Center Representative. The ideal candidate will be responsible for handling inbound and outbound calls from customers regarding inquiri ...
-
Call Center Representative
2 weeks ago
Mass Markets Dallas, United States Full timeMass Markets - JobID: 5636 [Call Center Representative] As a Call Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling ...
-
CALL CENTER REPRESENTATIVE
2 weeks ago
Mass Markets Dallas, United StatesMass Markets - JobID: 11955 [Call Center Representative] As a Call Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handlin ...
-
Call Center Representative
1 week ago
Curate Corp Voice Dallas, United StatesJob Description · Job DescriptionAbout us: · At Curate Corp Voice, we redefine excellence in the world of customer engagement. As a leading call center, we take pride in delivering exceptional communication solutions tailored to meet the unique needs of your business. With a comm ...
-
Call Center Representative
1 week ago
PetData Inc Dallas, United StatesJob Description · Job DescriptionSalary: $16-$18/hr · Position: Call Center Representative - NO WEEKENDS OR NIGHTS · Job Description: Full-time on-site call center position for Bilingual - English/Spanish representative. Shift will be Monday-Friday, 10:15 AM - 7:00 PM. · Duties: ...
-
Call Center Representative
1 week ago
PetData Inc Dallas, United StatesJob Description · Job DescriptionSalary: $16-$17/hr · Position: Call Center Representative - NO WEEKENDS OR NIGHTS · Job Description: Full-time on-site call center position for Bilingual - English/Spanish representative. Shift will be Monday-Friday, 10:15 AM - 7:00 PM. · Duties: ...
-
Call Center Representative
2 days ago
PetData Inc Dallas, United StatesJob Description · Job DescriptionSalary: $16-$17/hr · Position: Call Center Representative - NO WEEKENDS OR NIGHTS · Job Description: Full-time on-site call center position. Shift will be Monday-Friday, 10:15 AM - 7:00 PM. · Duties: Answer inbound phone lines, assisting customer ...
-
Customer Service Center Representative
1 week ago
Southwire Company LLC Fort Worth, United StatesA leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, metal-clad cable, portable and electronic cord products, OEM wire products and engineered ...
-
Benefit Service Center Representative
4 days ago
CornerStone Staffing Dallas, United StatesCornerStone Staffing is recruiting for Call Center Professionals for a Fortune 500 Company in the North Dallas area Our client provides business insurance, employee health and benefits, retirement, and private client insurance solutions across North America. Apply now for this ex ...
-
Spanish Call Center Representative
2 weeks ago
Tivly Dallas, United StatesJob Type · Full-time · Description · Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new ...
-
Dallas Contact Center Representative
3 weeks ago
Mass Markets Dallas, United States Part timeMass Markets - JobID: 13850 [Call Center Representative] As a Contact Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call hand ...
-
Dallas Call Center Representative
3 weeks ago
Mass Markets Dallas, United States Part timeMass Markets - JobID: 13706 [Call Center Representative] As a Call Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handlin ...
-
Bilingual Contact Center Representative
2 weeks ago
Mass Markets Dallas, United States Full timeMass Markets - JobID: 39902 [Call Center Representative] As a Contact Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call hand ...
-
Bilingual Call Center Representative
2 weeks ago
Mass Markets Dallas, United StatesMass Markets - JobID: 16602 [Call Center Representative] As a Call Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handlin ...
-
Dallas Contact Center Representative
3 weeks ago
Mass Markets Dallas, United States Full timeMass Markets - JobID: 13834 [Call Center Representative] As a Contact Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call hand ...
-
Benefit Service Center Representative
5 days ago
CornerStone Staffing Dallas, United States TempCornerStone Staffing is recruiting for Call Center Professionals for a Fortune 500 Company in the North Dallas area Our client provides business insurance, employee health and benefits, retirement, and private client insurance solutions across North America. Apply now for this ex ...
-
Benefit Service Center Representative
5 days ago
CornerStone Staffing Dallas, United StatesJob Description · Job DescriptionCornerStone Staffing is recruiting for Call Center Professionals for a Fortune 500 Company in the North Dallas area Our client provides business insurance, employee health and benefits, retirement, and private client insurance solutions across Nor ...
-
Home Center Sales Representative
1 week ago
FDS Distributors Dallas, United StatesJob Description · Job DescriptionDescription:Fencing Supply Group (FSG) is looking to hire a Home Center Sales Representative to drive the sales of the company's Trex Fencing line. · General Responsibilities · Connect and interact with district-level field merchants and in-store ...
Call Center Representative - Dallas, United States - Lap of Love Veterinary Hospice
Description
Join Lap of Love as a Call Center Representative and Love What You DoLap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities: