- Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs
- Follow communication scripts and use knowledge of products and services to go off-script when necessary
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards
- Must have a Windows, Apple desktop/laptop or Chromebook
- Access to high-speed internet
- Dedicated work space
- Processor: Intel i5 8th Generation, Intel Celeron N4500 or AMD Ryzen 5 series or newer.
- Processor: macOS 11 or newer (Big Sur 11, Monterey 12, Ventura 13, & Sonoma 14)
- RAM & CPU: less than 80% usage
- RAM (physical memory): minimum 8 GB
- Bilingual in Spanish and English (required)
- Minimum of 2 years of customer support experience in a call center environment
- Minimum of 2 years working remote
- High School diploma or equivalent.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Strong time management and decision making skills.
- Adaptability and accountability
-
Call Center Representative
1 week ago
Curate Corp Voice Dallas, United StatesAbout us: · At Curate Corp Voice, we redefine excellence in the world of customer engagement. As a leading call center, we take pride in delivering exceptional communication solutions tailored to meet the unique needs of your business. With a commitment to excellence and a passio ...
-
Call Center Representative
1 week ago
PetData Inc Dallas, United StatesPosition: Call Center Representative - NO WEEKENDS OR NIGHTS · Job Description: Full-time on-site call center position for Bilingual - English/Spanish representative. Shift will be Monday-Friday, 10:15 AM - 7:00 PM. · Duties: Answer inbound phone lines, assisting customers with ...
-
Call Center Representative
2 weeks ago
Lap of Love Veterinary Hospice Dallas, United StatesJoin Lap of Love as a Call Center Representative and Love What You Do · Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Ca ...
-
Call Center Representative
2 weeks ago
the Blue Agency Dallas, United StatesJob Title: Call Center Representative · Job Summary: · We are seeking a highly motivated and enthusiastic individual to join our team as a Call Center Representative. The ideal candidate will be responsible for handling inbound and outbound calls from customers regarding inquiri ...
-
Call Center Representative
2 weeks ago
Mass Markets Dallas, United States Full timeMass Markets - JobID: 5636 [Call Center Representative] As a Call Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling ...
-
CALL CENTER REPRESENTATIVE
2 weeks ago
Mass Markets Dallas, United StatesMass Markets - JobID: 11955 [Call Center Representative] As a Call Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handlin ...
-
Call Center Representative
1 week ago
Curate Corp Voice Dallas, United StatesJob Description · Job DescriptionAbout us: · At Curate Corp Voice, we redefine excellence in the world of customer engagement. As a leading call center, we take pride in delivering exceptional communication solutions tailored to meet the unique needs of your business. With a comm ...
-
Call Center Representative
1 week ago
PetData Inc Dallas, United StatesJob Description · Job DescriptionSalary: $16-$18/hr · Position: Call Center Representative - NO WEEKENDS OR NIGHTS · Job Description: Full-time on-site call center position for Bilingual - English/Spanish representative. Shift will be Monday-Friday, 10:15 AM - 7:00 PM. · Duties: ...
-
Call Center Representative
1 week ago
PetData Inc Dallas, United StatesJob Description · Job DescriptionSalary: $16-$17/hr · Position: Call Center Representative - NO WEEKENDS OR NIGHTS · Job Description: Full-time on-site call center position for Bilingual - English/Spanish representative. Shift will be Monday-Friday, 10:15 AM - 7:00 PM. · Duties: ...
-
Call Center Representative
2 days ago
PetData Inc Dallas, United StatesJob Description · Job DescriptionSalary: $16-$17/hr · Position: Call Center Representative - NO WEEKENDS OR NIGHTS · Job Description: Full-time on-site call center position. Shift will be Monday-Friday, 10:15 AM - 7:00 PM. · Duties: Answer inbound phone lines, assisting customer ...
-
Customer Service Center Representative
1 week ago
Southwire Company LLC Fort Worth, United StatesA leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, metal-clad cable, portable and electronic cord products, OEM wire products and engineered ...
-
Benefit Service Center Representative
4 days ago
CornerStone Staffing Dallas, United StatesCornerStone Staffing is recruiting for Call Center Professionals for a Fortune 500 Company in the North Dallas area Our client provides business insurance, employee health and benefits, retirement, and private client insurance solutions across North America. Apply now for this ex ...
-
Dallas Contact Center Representative
3 weeks ago
Mass Markets Dallas, United States Part timeMass Markets - JobID: 13850 [Call Center Representative] As a Contact Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call hand ...
-
Dallas Call Center Representative
3 weeks ago
Mass Markets Dallas, United States Part timeMass Markets - JobID: 13706 [Call Center Representative] As a Call Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handlin ...
-
Bilingual Contact Center Representative
2 weeks ago
Mass Markets Dallas, United States Full timeMass Markets - JobID: 39902 [Call Center Representative] As a Contact Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call hand ...
-
Bilingual Call Center Representative
2 weeks ago
Mass Markets Dallas, United StatesMass Markets - JobID: 16602 [Call Center Representative] As a Call Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handlin ...
-
Dallas Contact Center Representative
3 weeks ago
Mass Markets Dallas, United States Full timeMass Markets - JobID: 13834 [Call Center Representative] As a Contact Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call hand ...
-
Benefit Service Center Representative
5 days ago
CornerStone Staffing Dallas, United States TempCornerStone Staffing is recruiting for Call Center Professionals for a Fortune 500 Company in the North Dallas area Our client provides business insurance, employee health and benefits, retirement, and private client insurance solutions across North America. Apply now for this ex ...
-
Benefit Service Center Representative
5 days ago
CornerStone Staffing Dallas, United StatesJob Description · Job DescriptionCornerStone Staffing is recruiting for Call Center Professionals for a Fortune 500 Company in the North Dallas area Our client provides business insurance, employee health and benefits, retirement, and private client insurance solutions across Nor ...
-
Home Center Sales Representative
1 week ago
FDS Distributors Dallas, United StatesJob Description · Job DescriptionDescription:Fencing Supply Group (FSG) is looking to hire a Home Center Sales Representative to drive the sales of the company's Trex Fencing line. · General Responsibilities · Connect and interact with district-level field merchants and in-store ...
Spanish Call Center Representative - Dallas, United States - Tivly
Description
Job Type
Full-time
Description
Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their specific business needs.
Summary:
The remote Bilingual Call Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.
The ideal candidate has a minimum of two (2) years of customer support experience working in a remote call center environment and comfortable reading scripts. The ability to speak, read, and translate scripts on the spot in English and Spanish is required. Candidates must reside in the United States.
As the voice of our company, the Call Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Requirements
Tivly celebrates diversity and equality We are committed to building a team with a diverse variety of experiences, talents, and perspectives. We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do, it's what Tivly chooses to do.
Salary Description
13.50