Call Center Representative - Dallas, United States - the Blue Agency

Description

Job Title: Call Center Representative

Job Summary:

We are seeking a highly motivated and enthusiastic individual to join our team as a Call Center Representative. The ideal candidate will be responsible for handling inbound and outbound calls from customers regarding inquiries, complaints, and support requests. The Call Center Representative will provide excellent customer service, resolve issues promptly, and ensure customer satisfaction.

Responsibilities:

1. Handle inbound and outbound calls professionally and efficiently.
2. Provide accurate information to customers regarding products, services, and policies.
3. Address customer inquiries, complaints, and concerns in a timely manner.
4. Escalate complex issues to the appropriate department or supervisor for resolution.
5. Document all customer interactions and maintain accurate records in the database.
6. Follow up with customers to ensure their concerns have been resolved satisfactorily.
7. Meet or exceed performance targets such as call quality, average handling time, and customer satisfaction ratings.
8. Continuously strive to improve product knowledge and customer service skills through training and development opportunities.

Requirements:

1. High school diploma or equivalent; college degree preferred.
2. Excellent verbal and written communication skills.
3. Strong problem-solving abilities and attention to detail.
4. Ability to work well under pressure in a fast-paced environment.
5. Proficiency in using computer systems and navigating multiple software applications.
6. Flexibility to work evenings, weekends, and holidays as needed.
7. A positive attitude and a commitment to providing exceptional customer service.