- Answers telephones and responds to basic customer questions using established methods provided in training
- Forwards call to appropriate personnel.
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the clients SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
- Two (2) or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
- This is a remote position for candidates living in the Dallas-Fort Worth Metropolitan Area.
- Video cameras must be used during all interviews, as well as during the initial week of orientation.
- Full-time (40 hours a week)
- Most benefits start on first day of employment
- Remote (work from home)
- In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
- To Test your internet download and upload speed:
- Go to Google
- Search for Internet Speed Test or click .
-
Call Center Representative
3 weeks ago
Staffmark Irving, United StatesReady to craft some work-life balance? A rapidly expanding company in Irving, TX, has teamed up with Staffmark to fill a Call Center Representative / Remote position. If you have a strong desire to assist others and excel in delivering exceptional cu Call Center, Representative, ...
-
Call Center Representative
1 day ago
Staffmark Irving, United StatesReady to craft some work-life balance? A rapidly expanding company in Irving, TX, has teamed up with Staffmark to fill a Call Center Representative / Remote position. If you have a strong desire to assist others and excel in delivering exceptional customer service, this position ...
-
Call Center Representative
1 week ago
ULINE Irving, United StatesBilingual Customer Service Representative · Pay from $25 to $29 per hour - That's up to $63,000 - $72,000 per year with bonuses · Includes $2 Shift Differential · Texas Branch · 2600 Rental Car Drive, DFW Airport, TX 75261 · Customer Service is the heartbeat of Uline As a Bilingu ...
-
Representative Contact Center
1 day ago
Pacific Dental Services Irving, United StatesNow is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today · The primary role of the Representative, ...
-
Call Center Representative
2 weeks ago
Gainwell Technologies LLC Irving, United States Full timeGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...
-
Call Center Representative
1 week ago
TEKsystems Irving, United StatesAre you read to accelerate your career? Join our team at a leading Auto Financial company in Irving, TX We're seeking dedicated individuals from diverse backgrounds who crave growth and stability · Requirements: · Completed 4 year Bachelor's Degree · Positions Available: · + Cust ...
-
Call Center Representative
1 week ago
Moxie Pest Control Irving, United StatesJob Description · Job DescriptionPlay Your Part In Our Team SucceedingThe Customer Care Expert is someone passionate about talking to customers and resolving their issues quickly and efficiently. A self-starter who is able to roll up their sleeves and learn new skill sets to get ...
-
Bilingual Call Center Representative
6 days ago
HJG Staffing Irving, United StatesCurrently hiring to fill openings for a national financial Call Center in Irving, TX. Great opportunity for College Grads, degree required Come grow with the company, we only promote from within. · Bilingual English/Spanish a plus · START July 2024 · NO SALES, NO COMMISSION Paid ...
-
Outbound Call Center Representative
2 weeks ago
Alacrity Solutions Irving, United StatesJob Description · Job DescriptionAlacrity Solutions · Outbound Call Center Representative - Insurance · Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insuran ...
-
Call Center Customer Service Representative
2 weeks ago
First Tek, Inc. Irving, United StatesMy name is Gaurav and I'm a Technical Recruiter at First Tek. We are currently sourcing for candidates with the following skills. Kindly forward your resume if interested, do share with your friends and colleagues as well. · Job Title: Human Resources - Call Center Service Repres ...
-
Call Center Service Representative 3
1 week ago
TASC Technical Services LLC Irving, United StatesHR Call Center Service Representative 3 Irving, TX · 12-month Contract · Pay: $23.00/hr BOE · US Citizenship required · Sorry, No C2C or third party resumes. · Description: · The HR Call Center Service Representative 3 is primarily responsible for providing tier 1 support f ...
-
Call Center Customer Service Representative
1 week ago
First Tek Irving, United StatesMy name is Gaurav and I'm a Technical Recruiter at First Tek. We are currently sourcing for candidates with the following skills. Kindly forward your resume if interested, do share with your friends and colleagues as well. · Job Title: Human Resources - Call Center Service Repre ...
-
Customer Service Representative- Call Center
2 weeks ago
Alacrity Solutions Irving, United StatesJob Description · Job DescriptionCustomer Service Representative- Call Center · Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in No ...
-
Customer Service Representative- Call Center
2 weeks ago
Alacrity Solutions Irving, United StatesJob Description · Job DescriptionCustomer Service Representative- Call Center · Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in No ...
-
Call Center Representative
1 week ago
TEKsystems Irving, United StatesJob Description · Job DescriptionAre you read to accelerate your career? Join our team at a leading Auto Financial company in Irving, TX We're seeking dedicated individuals from diverse backgrounds who crave growth and stability · Requirements: · Completed 4 year Bachelor's Degre ...
-
Call Center Representative
2 days ago
Signeekwave Architecture Studio Dallas, United StatesAbout us: · Welcome to Signeekwave: Where Vision Meets Reality · At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces t ...
-
Work From Contact Center Support Representative
10 hours ago
GXO Logistics, Inc. Irving, United StatesLogistics at full potential. · At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On ou ...
-
Regional Support Center Representative
1 week ago
SPECTRUM Irving, United StatesJob Description · If you are someone who embraces change and constant movement, loves to support customers and tech savvy, the Regional Support Center (RSC) Representative role as a part of the Field Operations (Field Ops) business unit may be the perfect role for you · At Spectr ...
-
Outbound Call Center Representative
2 weeks ago
Alacrity Solutions Irving, United StatesAlacrity Solutions · Outbound Call Center Representative - Insurance · Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North Ame ...
-
Outbound Call Center Representative
2 weeks ago
Alacrity Solutions Irving, United StatesAlacrity Solutions · Outbound Call Center Representative - Insurance · Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North Ame ...
Call Center Representative - Irving, United States - Gainwell Technologies
Description
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. Youll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Representative - Healthcare - Remote DFW at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcares biggest challenges. Here are the details on this position.
Your role in our mission
What we're looking for
What you should expect in this role
#LI-REMOTE
#LI-NA1
#LI-CM1
The pay range for this position is $25,300 - $36,200 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. Youll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.