- Report claims in a secure call center environment by making outbound calls continuously throughout scheduled shift.
- Ask all required questions, obtain claim information from the adverse carrier, and provide the claim information for the insured.
- Completes call template to reflect successful or unsuccessful reporting of each claim, which is then submitted to the claim file.
- Provides thorough claim documentation for each claim.
- Create invoice for files worked.
- Report First Notice of Loss Claims
- Manage Outbound Calls in a Timely Manner
- Meet Team/Personal Qualitative and Quantitative Targets
- Previous experience in a customer support role.
- Strong phone and verbal communication skills along with active listening.
- Ability to multitask, set priorities, and manage time effectively.
- Knowledge of Microsoft Office i.e., Word, Outlook, Excel.
- Ability to type a minimum of 40 words per minute.
- High school degree.
- N/A
- While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel.
- Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- $15.00 per hour
- In Office (Irving, TX)
- Full-Time (M-F, 8:30 am-5:00 pm)
- None
- Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
- HSA Bank with selection of High Deductible Health Plan
- 401K plan options
- Paid Time Off Accruals
- Paid Holidays
-
Call Center Representative
2 weeks ago
Gainwell Technologies Irving, United StatesGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. Youll have an incredible opportunity to grow your career in a company that values your contr ...
-
Call Center Representative
3 weeks ago
Staffmark Irving, United StatesReady to craft some work-life balance? A rapidly expanding company in Irving, TX, has teamed up with Staffmark to fill a Call Center Representative / Remote position. If you have a strong desire to assist others and excel in delivering exceptional cu Call Center, Representative, ...
-
Call Center Representative
1 day ago
Staffmark Irving, United StatesReady to craft some work-life balance? A rapidly expanding company in Irving, TX, has teamed up with Staffmark to fill a Call Center Representative / Remote position. If you have a strong desire to assist others and excel in delivering exceptional customer service, this position ...
-
Representative Contact Center
1 day ago
Pacific Dental Services Irving, United StatesNow is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today · The primary role of the Representative, ...
-
Call Center Representative
1 week ago
ULINE Irving, United StatesBilingual Customer Service Representative · Pay from $25 to $29 per hour - That's up to $63,000 - $72,000 per year with bonuses · Includes $2 Shift Differential · Texas Branch · 2600 Rental Car Drive, DFW Airport, TX 75261 · Customer Service is the heartbeat of Uline As a Bilingu ...
-
Call Center Representative
2 weeks ago
Gainwell Technologies LLC Irving, United States Full timeGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...
-
Call Center Representative
1 week ago
TEKsystems Irving, United StatesAre you read to accelerate your career? Join our team at a leading Auto Financial company in Irving, TX We're seeking dedicated individuals from diverse backgrounds who crave growth and stability · Requirements: · Completed 4 year Bachelor's Degree · Positions Available: · + Cust ...
-
Call Center Representative
1 week ago
Moxie Pest Control Irving, United StatesJob Description · Job DescriptionPlay Your Part In Our Team SucceedingThe Customer Care Expert is someone passionate about talking to customers and resolving their issues quickly and efficiently. A self-starter who is able to roll up their sleeves and learn new skill sets to get ...
-
Bilingual Call Center Representative
6 days ago
HJG Staffing Irving, United StatesCurrently hiring to fill openings for a national financial Call Center in Irving, TX. Great opportunity for College Grads, degree required Come grow with the company, we only promote from within. · Bilingual English/Spanish a plus · START July 2024 · NO SALES, NO COMMISSION Paid ...
-
Call Center Customer Service Representative
2 weeks ago
First Tek, Inc. Irving, United StatesMy name is Gaurav and I'm a Technical Recruiter at First Tek. We are currently sourcing for candidates with the following skills. Kindly forward your resume if interested, do share with your friends and colleagues as well. · Job Title: Human Resources - Call Center Service Repres ...
-
ULINE- Call Center Representative
4 weeks ago
Uline Irving, United States· Customer Service Representative · Pay from $24 to $28 per hour - That's up to $60,000 - $70,000 per year with bonuses · Includes $2 Shift Differential · Texas Branch · 2600 Rental Car Drive, DFW Airport, TX 75261 · Customer Service is the heartbeat of Uline As a Customer ...
-
Call Center Representative
4 weeks ago
TEKsystems Irving, United States: 3 Positions Available: · + Customer Care Representative · + Monday - Friday · + 8 AM - 5 PM with one Saturday a month (8 AM - 12 PM) · + Answering incoming calls throughout the day from Honda/Acura customers who need assistance with their account, payment, information, title ...
-
Call Center Service Representative 3
1 week ago
TASC Technical Services LLC Irving, United StatesHR Call Center Service Representative 3 Irving, TX · 12-month Contract · Pay: $23.00/hr BOE · US Citizenship required · Sorry, No C2C or third party resumes. · Description: · The HR Call Center Service Representative 3 is primarily responsible for providing tier 1 support f ...
-
Call Center Customer Service Representative
1 week ago
First Tek Irving, United StatesMy name is Gaurav and I'm a Technical Recruiter at First Tek. We are currently sourcing for candidates with the following skills. Kindly forward your resume if interested, do share with your friends and colleagues as well. · Job Title: Human Resources - Call Center Service Repre ...
-
Customer Service Representative- Call Center
2 weeks ago
Alacrity Solutions Irving, United StatesJob Description · Job DescriptionCustomer Service Representative- Call Center · Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in No ...
-
Customer Service Representative- Call Center
2 weeks ago
Alacrity Solutions Irving, United StatesJob Description · Job DescriptionCustomer Service Representative- Call Center · Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in No ...
-
Call Center Representative
1 week ago
TEKsystems Irving, United StatesJob Description · Job DescriptionAre you read to accelerate your career? Join our team at a leading Auto Financial company in Irving, TX We're seeking dedicated individuals from diverse backgrounds who crave growth and stability · Requirements: · Completed 4 year Bachelor's Degre ...
-
Call Center Representative
1 day ago
Signeekwave Architecture Studio Dallas, United StatesAbout us: · Welcome to Signeekwave: Where Vision Meets Reality · At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces t ...
-
Regional Support Center Representative
1 week ago
SPECTRUM Irving, United StatesJob Description · If you are someone who embraces change and constant movement, loves to support customers and tech savvy, the Regional Support Center (RSC) Representative role as a part of the Field Operations (Field Ops) business unit may be the perfect role for you · At Spectr ...
-
Work From Contact Center Support Representative
3 hours ago
GXO Logistics, Inc. Irving, United StatesLogistics at full potential. · At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On ou ...
Outbound Call Center Representative - Irving, United States - Alacrity Solutions
Description
Job Description
Job DescriptionAlacrity Solutions
Outbound Call Center Representative - Insurance
Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit
The role of Outbound Call Center Representative is primarily responsible for making outbound calls in a secure room environment to report auto accidents.
Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)
Skills & Requirements:
Supervisory Responsibilities:
Physical & Mental Demands:
The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Starting salary range:
Job Specifics:
Travel Required:
Why Choose Alacrity?:
Affirmative Action/EEO Statement
Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
How Long We Retain Personal Information:
We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.
Powered by JazzHR
cV6JAIqL6l