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    Customer Support Team Lead - Chicago, United States - Morningstar Credit Ratings, LLC

    Morningstar Credit Ratings, LLC
    Morningstar Credit Ratings, LLC Chicago, United States

    1 week ago

    Default job background
    Description
    Morningstar Publishing System is a custom reporting system. Institutions establish select funds, data, and reporting tools to efficiently and seamlessly create batch reporting outputs.

    Morningstar Publishing System combines the power of Morningstar's Data and Reporting with flexibility for firms to create something unique to their user base.

    The Team Lead will work as part of our dynamic global team to assist and support our Morningstar MPS/Profiles clients.

    Job Responsibilities
    Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
    Investigate all incoming queries and escalate to technical teams where necessary.
    Document all actions in CRM (Service Cloud).
    Provide regular follow-up to clients on all outstanding queries.
    Assist with creating documentation and knowledge sharing.
    Actively contribute to process improvement project work.
    Qualifications
    Excellent written and oral communication, with excellent interpersonal skills.
    Excellent client service skills with a proactive approach, and take ownership of issues as they arise.
    Fast learner, self-starter, flexible, and proven ability to work in a demanding environment with strong multi-tasking skills.
    Strong problem-solving and analytical skills with great attention to detail and excellent time management.
    Good understanding of Customer Support or 1-2 years experience in a similar field, working with larger quantities of data.
    Nice to have
    Fluency in a second business language is desirable.
    Background in Financial Technology
    About the Role
    Morningstar Publishing System is a custom reporting system. Institutions establish select funds, data, and reporting tools to efficiently and seamlessly create batch reporting outputs.

    Morningstar Publishing System combines the power of Morningstar's Data and Reporting with flexibility for firms to create something unique to their user base.

    The Team Lead will work as part of our dynamic global team to assist and support our Morningstar MPS/Profiles clients.

    Job Responsibilities
    Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
    Investigate all incoming queries and escalate to technical teams where necessary.
    Document all actions in CRM (Service Cloud).
    Provide regular follow-up to clients on all outstanding queries.
    Assist with creating documentation and knowledge sharing.
    Actively contribute to process improvement project work.
    Qualifications
    Excellent written and oral communication, with excellent interpersonal skills.
    Excellent client service skills with a proactive approach, and take ownership of issues as they arise.
    Fast learner, self-starter, flexible, and proven ability to work in a demanding environment with strong multi-tasking skills.
    Strong problem-solving and analytical skills with great attention to detail and excellent time management.
    Good understanding of Customer Support or 1-2 years experience in a similar field, working with larger quantities of data.
    Bachelor's degree

    Nice to have
    Fluency in a second business language is desirable.
    Background in Financial Technology
    001_MstarInc Morningstar Inc. Legal Entity Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week.

    We've found that we're at our best when we're purposely together on a regular basis, at least three days each week.

    A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
    About Us

    How to Apply for a Job at Morningstar
    Step 1
    When you find a position you're interested in, click the 'Apply' button. Please fill out this form completely, attaching your resume and cover letter in the approved format. Read the job requirements carefully and make sure to attach writing or design samples as required.

    Applicants must submit their resume and other information through our corporate website to be considered for a job at Morningstar.

    No phone calls, please.
    Step 2
    You will receive an email notification to confirm that we've received your application.
    Step 3

    If you are called in for an interview, a representative from Morningstar will contact you to set up a date, time, and location.

    Be prepared for a rigorous interview process.

    To make sure you're a good fit for Morningstar and we're a good fit for you, we'll schedule time for you to meet with multiple staff members at all levels of the company.

    Expect to return for multiple interviews as part of the process.

    A representative from Morningstar will contact you with the results of your interview—either with a job offer or to let you know our plans for the position.

    Applicants With Disabilities Who Need Accommodation
    Morningstar is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call or email

    and let us know the nature of your request and your contact information.

    Please note:
    We only accept calls from applicants who need accommodation related to a disability. Please, no calls with unrelated questions or requests.

    Please be sure to include the title and location of the open position you're interested in when you leave a message.


    US Applicants:
    Morningstar is an E-Verify program participant.
    Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants.

    We make all employment decisions—including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters—without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.

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