Client Services Lead/ Care Team Lead - Chicago, United States - Senior Helpers - Elmwood Park, IL
Description
Improve our clients' lives one conversation at a time. If you are an individual who enjoys helping others decide on the best way to care for their family members by actively listening to their concerns, reviewing care plans, and visiting client's homes to ensure quality of care, our Client Service Lead position would be the career for you
As a Client Service/ Care Team Lead at Senior Helpers, you will play a pivotal role in ensuring the seamless delivery of high-quality care services to our clients.
Reporting directly to the Operations Director, you will be responsible for overseeing all aspects of client care and caregiver management.
Primary Responsibilities:
- Develop and maintain a regular communication process for new clients, including caregiver introductions, first day of service calls, and visits within the first 30 days of service.
- Ensure client and family satisfaction by promptly addressing concerns and finding solutions in collaboration with appropriate team members.
- Conduct bimonthly client visits to assess service quality and satisfaction levels, spending approximately 23 days per month out of the office for client reassessments and management of client visits in various settings.
- Adapt client care plans as needed to meet evolving needs and preferences.
- Communicate with schedulers regarding caregiver changes and scheduling needs.
- Manage and develop caregivers, including implementing training programs and ensuring adherence to policies and procedures.
- Conduct bimonthly site checks of caregivers to ensure compliance with care plans and brand expectations.
- Establish moralebuilding recognition programs for caregivers, such as Caregiver of the Month awards and acknowledgments of highlevel performances.
- Review daily logs and time sheets biweekly to ensure adherence to care plans and identify lost hours.
- Coordinate all aspects of caregiver management, including new hires, terminations, and scheduling adjustments.
- Collaborate with the Scheduling Manager to address caregiver calloffs and hire replacements as needed.
- Handle service inquiry calls and follow up with leads to meet revenue goals.
- Perform other duties as assigned.
Qualifications:
- Previous industry experience required.
- Exceptional organizational skills, attention to detail, and ability to prioritize tasks.
- Excellent verbal communication and followup skills.
- Ability to quickly build rapport with individuals from diverse backgrounds.
- Creative, innovative, and problemsolving abilities.
- Proactive leadership in problem prevention and issue resolution.
- Ability to visit client homes within the assigned territory.
- Proficiency in Microsoft Word, Excel, internet, and Outlook.
- CNA or LPN preferred.
Benefits include:
- Affordable Access to Dental & Vision
- Vacation and Sick Time
- Flexible Schedule
- Professional Development
- Paid Training and Development
- Opportunities for Advancement
Why Work for Senior Helpers of Elmwood Park
?
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Great Place to Work Certified:
Autonomy—We encourage our team members' independence and believe in our team to complete their job duties without micromanaging.
Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.
About Senior Helpers of Elmwood Park**:
We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers.
Senior Helpers has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country.
Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities.
Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._
